Gabrielle Zanditen
Brooklyn,NY
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Capable of wearing many different hats and assisting the business in any way possible to achieve success and better the business.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Operations Manager
Coolspa LLC & Dr. David Rapaport
09.2021 - 06.2023
- Managed a team of nurse injectors, medical aestheticians, lead specialists, social media specialists, and front office staff.
- Utilized Nextech as a booking software.
- Managed incoming leads and converting clients.
- Led first ever events at Coolspa and brought in over $50,000 in sales.
- Consulted patients on treatments based on their desired goals.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Developed and implemented strategies to maximize customer satisfaction.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Devised processes to boost long-term business success and increase profit levels.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Scheduled, coordinated and confirmed appointments and meetings.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
Office Manager
Jag-One Physical and Occupational Therapy
06.2017 - 09.2021
- Responsible for the overall operations and administration of the office
- Handling a variety of office and administrative tasks in a high-volume medical practice
- Training front office staff, assessing employee performance, delegating responsibilities,supervising receptionists
- Scheduling all daytime and nighttime administrative staff
- Responsible for resolving any patient concerns or complaints and retaining patients
- Posting all monetary payments to all accounts
- Running statement reports to confirm correct amounts and explaining EOBs to patients
- Verifying Insurances
- Submitting all Insurance authorizations including MG2 and C4
- Placing monthly supply orders
- Staying in compliance with all HIPAA rules and regulations
PR Manager
Royal Edelweiss Beauty Center and Spa
11.2016 - 11.2017
- Creating and posting all social media content
- Designing flyers and brochures
- Photographing salon products for social media posts
- Researching and scheduling beauty events/classes
- Overlooking customer service
Administrative Assistant
Commercial Acquisitions
02.2017 - 06.2017
- Setting up meetings between clients and realtors/brokers
- Running reports on properties at the request of realtors
- Creating spreadsheets of property information
Receptionist
A&A Vinograd
02.2016 - 11.2016
Receptionist
A&M Medical Care, P.C
06.2014 - 09.2014
Receptionist
Sorin Medical, P.C
05.2013 - 02.2014
Education
B.B.A - Business Management
CUNY Brooklyn College
09.2022
Some College (No Degree) - Film & Journalism
CUNY Hunter College
Skills
- Skills/Interests:
- Hard-working, Social, Creative, Artistic, and Determined Hobbies include
- Event Planning, Interior Design, Decorating
- Computer Proficiency:
- Microsoft Word, Excel, PowerPoint, Outlook, etc Familiar with Photoshop
- Inventory Control
- High-Pressure Environments
- Employee Motivation
- Planning and Implementation
- Policy and Procedure Implementation
- Assignment Delegation
- Leadership
- Productivity Improvement
- Verbal and Written Communication
- Clear Patient Communication
Languages
Russian
Native or Bilingual
English
Native or Bilingual
Certification
- CoolSculpting Certified
- CoolTone Certified
Timeline
Operations Manager
Coolspa LLC & Dr. David Rapaport
09.2021 - 06.2023
Office Manager
Jag-One Physical and Occupational Therapy
06.2017 - 09.2021
Administrative Assistant
Commercial Acquisitions
02.2017 - 06.2017
PR Manager
Royal Edelweiss Beauty Center and Spa
11.2016 - 11.2017
Receptionist
A&A Vinograd
02.2016 - 11.2016
Receptionist
A&M Medical Care, P.C
06.2014 - 09.2014
Receptionist
Sorin Medical, P.C
05.2013 - 02.2014
B.B.A - Business Management
CUNY Brooklyn College
Some College (No Degree) - Film & Journalism
CUNY Hunter College
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