Gabrielle A. Barker
Personal Care Aid
Virginia Beach,VA
Summary
Experienced PCA, knowledgeable about safe patient ambulation, personal grooming assistance, and housekeeping. Proactive Personal Care Assistant with the skill of building client rapport through tact and compassionate communication. Committed to addressing client needs and building a foundation of habits to increase comfort and independence. Remains current on relevant medical conditions and works with qualified healthcare staff to maximize care. Devoted to patient physical comfort and emotional support. Reliable and enthusiastically pursuing the opportunity to add immediate value to a growing team. Inspired to help others and driven to apply an unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well.
Overview
12
12
years of professional experience
Work History
Personal Care Assistant
Love Thy Neighbor LLC
Chesapeake, Virginia
11.2020 - 01.2022
- Assisted with daily living activities, running errands, and household chores.
- Remained alert to problems or health issues of clients and competently responded.
- Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
- Planned, prepared and served meals and snacks according to prescribed diets.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Helped over 25 clients maintain optimal health by overseeing medication administration and doctor's appointments.
- Scheduled and accompanied clients to medical appointments.
- Documented residents' mental status, sleep and eating patterns in medical record books.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Monitored and assisted residents through individual service plans.
- Conferred with supervisor to discuss patient's condition and medical care.
- Built strong relationships with clients to deliver emotional support and companionship.
Prayer Center Representative
Christian Broadcasting Network, CBN
Virginia Beach, VA
10.2018 - 11.2019
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Answered average of 87 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded proactively and positively to rapid change.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Trained new personnel regarding company operations, policies and services.
- Sought ways to improve processes and services provided.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Area Manager
Davis Professional Services
Chesapeake, VA
01.2015 - 01.2016
- Overseer over 30 buildings and more than 100 workers while maintaining record cleanest facilities in Virginia Area
- Knowledge of multiple crew positions to maintain optimal cleanliness
- Highest quality of customer service
- Able to multi-task under immense deadline pressure
- Possess great organizational skills
- Able to communicate effectively and clearly
- Resolved conflicts promptly to promote positive environment for customers.
- Assessed reports to evaluate performance, develop targeted improvements and implement change.
Shift Manager
Pizza Hut
Hampton Roads, VA
01.2006 - 01.2015
- Set standards for customer service
- Upheld highest forms of integrity while handling money with bank drops
- Knowledge of multiple crew positions to aid with heavy workloads
- Completed inventory counts regularly
- Overlooked and inspected receiving of goods
- Managed over 30 restaurants
Education
Some College (No Degree) - Health Services Administration
Bryant And Stratton College
301 Centre Pointe Dr, Virginia Beach, VA 23462 2022 - Current
GED -
Adult Learning Center
5100 Cleveland St, Virginia Beach, VA 234622010
Skills
- Honest Leader/ Hard Worker/ Mother of Four
- Attentive to detail
- Dedicated to serving people
- Independent Worker
- Positive team worker
- Deadline awareness
- Quick Learner
- Great organizational skills
- Adept Leader
- Excellent Communication Skills
- Innovative problem solving
- Caring Companionship
- Client Records Management
Timeline
Some College (No Degree) - Health Services Administration
Bryant And Stratton College
2022 - Current
Personal Care Assistant
Love Thy Neighbor LLC
11.2020 - 01.2022
Prayer Center Representative
Christian Broadcasting Network, CBN
10.2018 - 11.2019
Area Manager
Davis Professional Services
01.2015 - 01.2016
Shift Manager
Pizza Hut
01.2006 - 01.2015
GED -
Adult Learning Center
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