Gabrielle A. Barnes
Houston,TX
Summary
I’m a motivated individual with a successful history of customer service support and care. I have a strong talent for communicating with others. I’m accustomed to handling sensitive, confidential records/situations and can stay poised under pressure. I have a vast history of producing accurate information, timely reports and insuring guidelines. I thrive in deadline-driven environments. Focused on achieving exceptional results and strive to improve process efficiencies. I'm always looking at ways to increase knowledge and improve my skills while providing effective quality care and communication. In addition, I also quickly master computer technology and programs. My professional experience includes telephone, e-mail and face-to-face customer service and support at a high-volume. I handle an average of 45 calls/internet inquiries daily.
In addition to my years hospitality customer service experience. I'm also an ethical Auto Claims Adjuster with excellent skills to take on multiple cases while meeting strict deadlines. Adept at determining the level of loss for auto claims cases and deciding on a fair compensation for clients. Strong organizational and communication traits. Detail-oriented Claims Adjuster offering years of appraisal experience. Strong knowledge of insurance processes and documentation. Communicative and assertive with commitment to accurate and timely appraisals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Auto Total Loss Adjuster/ Remote
Renfroe
07.2024 - Current
- Facilitated communication between customers, insurance carriers, and body shops to coordinate repairs or replacements in a timely manner.
- Managed a high volume caseload with minimal errors while maintaining excellent customer service standards.
- Accurately assessed vehicle damage, determined repair costs, and evaluated total loss thresholds for faster claim resolution.
- Answer inbound calls, place outbound calls, determine if a vehicle meets the definition of
total loss. - Review and clear draft loss reports and file notes daily. Traveled to incident areas as a field
Auto claims adjuster. - Investigated claims by interviewing the claimant and witnesses, consulting police and
hospital records, and inspecting property damage to determine the extent of the company’s
liability. - Maintains client, agent and contractor relationships to assure repeated business referrals.
- Examined insurance policies and other records to determine insurance coverage.
- Calculated benefit payments and approved payments of claims within a certain monetary
limit. - flexible and able to adapt, and able to use (SCPs) resources.
- Explain policy coverage, investigate, and verify accident facts, determine liability, make
decisions regarding claim payment based on the company policy, and customer
satisfactions. - Handle partial theft losses as assigned.
- Send claims to subrogation and bid review.
- Complete diminished value, handle rental coverage, and handle title branding decisions.
- Learning new software, and reaching daily goals
Auto Total Loss Adjuster/Remote
Renfroe
01.2023 - 06.2023
- Handled complex claims involving multiple parties or severe injuries, ensuring fair resolutions for all involved parties within policy limits.
- Accurately assessed vehicle damage, determined repair costs, and evaluated total loss thresholds for faster claim resolution.
- Answer inbound calls, place outbound calls, complete a loss report, collect facts of loss,
enter file note, add participants, enter date of loss, and add CAT code if a CAT claim. - Responsible for Placing outbound calls, set up a rental vehicle direct bill, schedule vehicle
inspection and schedule towing for disable vehicle. - Responsible to discuss estimate and supplements, review estimate and supplements, issue
payment for the vehicle repairs. - Reviewing the coverage and determine the cause of the loss and enter detailed file note.
- Responsible in communicating with either the insured or the repair facility to obtain the
require photos and information I need to write the estimate of damages
Auto Claims Adjuster/ Estimator
Pilot Catastrophe Services
08.2022 - 12.2022
- Investigated claims by interviewing the claimant and witnesses, consulting police and
hospital records, and inspecting the auto damage to determine the extent of the company’s
liability. - Received claim assignment, confirms policy coverages, and directed acknowledgment of
claims. - Conducted final quality control check of vehicle prior to customer delivery.
- Prepared estimates for cost of repair and /or replacement.
- Took photographs and wrote detailed summaries to document damage.
- Delivered top-notch customer service by answering question and quickly responding to
phone inquiries. - Reviewed special orders with shop manager and parts manager to guarantee efficient
delivery. - Reviewed body shop estimate, verified correctly identified parts and confirmed that pricing
matched estimate supply to the customers. - Escalated customer concerns, store issues and delivery requirement to supervisors.
- Set up and activated customer’s account.
- Adhered to DRP insurance procedures and rates applicable to estimate.
Guest Service Agent
Homewood Suites by Hilton
09.2014 - 06.2017
- Assisted guests with check-ins, account inquiries, and any additional services needed.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
- Handled cash transactions accurately, balancing daily reports at the end of each shift.
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Answered hotel phones with professionalism and directed calls appropriately.
- Inputted daily occupancy, room rate and revenue into property management system for updated recordkeeping and accounting.
- At this job I’ve received multiple employee of the month awards.
Customer service and Cashier
Walgreens
02.2012 - 09.2014
- Greeted customers entering store and responded promptly to customer needs.
- Order Management
- Supported inventory management tasks including ordering stock items and conducting physical inventory counts ensuring proper stock levels.
- Checking in Vendors
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- I became head of department at this job, after 4 months of employment.
Guest Service Agent, PBX Operator and Front Desk Agent
Crowne Plaza
06.2010 - 01.2012
- Assisted guests with check-ins, account inquiries, and any additional services needed.
- Acted as liaison between guests and hotel departments to facilitate communication regarding special requests or concerns effectively addressing any issues that arose during their stay.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Collected room deposits, fees, and payments.
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
- PBX Operator
Education
High School Diploma -
Cy Falls
Houston, TX2010
Skills
- World-Class Customer Service
- Flexible and versatile
- Up-Selling/Sales Support
- Customer Order Fulfillment
- Complaint Handling
- Troubleshooting/ Problem Solving
- Front-Office Operations
- Technical/User Support
- Claims Investigation
- Damage Assessment
- Industry Regulations
- Insurance policy knowledge
- Total Loss Determination
- Estimating Repair Costs
- Billing
- Claims Handling
- Insurance regulations knowledge
- Inspection documentation
- Time Management
- Multitasking
- Excellent Communication
- Organizational Skills
Certification
- Licensed Texas Insurance Claims Adjuster - 2/ 2023
Timeline
Auto Total Loss Adjuster/ Remote
Renfroe
07.2024 - Current
Auto Total Loss Adjuster/Remote
Renfroe
01.2023 - 06.2023
Auto Claims Adjuster/ Estimator
Pilot Catastrophe Services
08.2022 - 12.2022
Guest Service Agent
Homewood Suites by Hilton
09.2014 - 06.2017
Customer service and Cashier
Walgreens
02.2012 - 09.2014
Guest Service Agent, PBX Operator and Front Desk Agent
Crowne Plaza
06.2010 - 01.2012
High School Diploma -
Cy Falls
- Licensed Texas Insurance Claims Adjuster - 2/ 2023
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