Gabrielle A. Torres

Pediatric and Adult Congenital Cardiology and Heart Surgery

Leadership and HRM: Directly support operational leaders with 80+ in my downline, focusing on leadership development, succession planning, mentoring, performance management, recruitment/retention and workforce needs. Responsible for the overall success of multiple specialty practices with 11 locations and 17 providers

Patient Access/Revenue Management/Finance: Analyze and report on KPIs including metrics related to budget, front-end revenue cycle (registration, referrals, authorization, and scheduling), patient access, patient and procedural volume, market share and patient experience. Consistent use and monitoring of data to ensure workflows/programs are sustaining, responding, and executing new strategies when trends are not favorable. Responsible for building annual budgets for my areas and adhering to them. Develop capital planning and presentations for approval

Project/Change Management: Experiencing in leading projects and change management through implementing new technology, new locations, workflows, initiatives, programs and onboarding/integrating new providers (merger/acquisitions). Experience in engaging stakeholders at all levels, internal and external. Committed to continuous improvement in ensuring operations sustain performance excellence and quality outcomes.

Marketing/Outreach: Collaborate and guide our marketing team in prioritizing outreach efforts and marketing campaigns to enhance or adjust to changes in market share and strengthen/build community physician relationships.

Patient/Customer Experience: Directly responsible for our patient experience and service recovery efforts and training. Track and analyze our patient experience data – identifying trends and responding to the needs of our patients through Press Ganey

Administrative: Participate in ad-hoc projects as a subject matter expert. Participate in strategic meetings including our monthly physician meeting, operational meeting, and monthly deep dive session with our C-Suite. Participates in campus business development meetings with Adventhealth for Children leadership. Serve on multiple organizational committees for development of corporate policies and procedures.

Contracting: Responsible for all recruitment strategies and contracting for all provider positions within my downline. Responsible for any PSAs and lease agreements in my area

Pediatric and Adult Congenital Cardiology and Heart Surgery

• · Oversees the operations of the office with supervision, hiring, training, discipline and discharge of all subordinate personnel
• · Provides all operational components for the annual budget and is responsible for adherence to those budget parameters
• · Ensures the financial health and efficiency of the company
• · Proficient in running all financial reports and presenting them to physicians monthly
• · Proficient in Quickbooks and ECW
• · Process payroll on a biweekly basis using BDP
• · Assists in resolving issues and concerns of the patients, employees, radiologists and referring physicians
• · Handles all vetting and negotiation of contracts with new vendors
• · Credentialing new physicians
• · Reviews, on a continuous basis, the general business climate for the company to develop new business opportunities, ensure excellent customer service, and expand business
• · Controls the process of attaining high company productivity by analyzing organizational structure and systems, identifying resources required, and communicating with the partners and pertinent department managers on the supporting strategies and needs

· Manages the day to day operations of the office with supervision, hiring, training, discipline and discharge of all subordinate personnel

· Develops and implements policies, procedures, systems and best practices to ensure office efficiency

· Assists administration with creation of reports and projects

· Proficient in utilization and implementation of EMR systems, Med Manager, SRS, Athena Health and Acela Capture

· Orders all office and medical supplies

· Proficient in scheduling, scanning, insurance verification, and precertification

· Knowledgeable of Meaningful Use Stage 1 and 2

· Proficient with checking daily closes to ensure that check out staff perform daily collection of payments and postings; ensures that batch proofs are accurate, and deposits are prepared for the bank

· Conforms to all applicable HIPAA, billing compliance and safety guidelines