Overview
Summary
Skills
Certification
Work Availability
Work History
Education
Hi, I’m

Gabrielle Castellanos

Nampa,ID
Gabrielle Castellanos

Overview

6
years of professional experience
2
Languages

Summary

Results-driven property management professional with a proven track record in overseeing residential properties, optimizing efficiency, and delivering tenant satisfaction. Seeking transition into dynamic marketing role to leverage strong interpersonal skills, strategic mindset, and data-driven insights. Expertise in market trends, consumer behavior, and developing innovative campaigns to drive business growth and enhance brand visibility. Committed to delivering impactful results, building client relationships, and exceeding marketing objectives.

Skills

  • Creative Thinking
  • Strategy
  • Project Management
  • Communication Skills
  • Problem Solving
  • Detailed Oriented

Certification

  • Foundations of User Experience (UX) Design
  • Fundamentals of Digital Marketing
  • Inbound Marketing
  • Social Media Marketing
Availability
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Work History

Mynd

Resident Services Manager
03.2022 - 01.2023

Job overview

  • Oversee and provide guidance for Resident Services Associates and Administrative Assistants for their assigned portfolio(s)
  • Managed and handled over 700 properties throughout different markets across the nation.
  • Demonstrated expertise in managing budgets and timelines effectively within property management.
  • Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
  • Oversee daily property portfolio operations and tasks using various technology platforms.
  • Handled rent collection, billing, tenant-related charges, and lease agreements, managed electronic record keeping, including lease files, and contacted and followed up with tenants on renewal notices.

HomeRiver Group

Assistant Property Manager
05.2021 - 01.2022

Job overview

    • Achieved high customer approval rating as evidenced by feedback received from clients through dynamic service, exemplary support and interpersonal communication.
    • Conducted comprehensive review of completed applications, meticulously evaluating household information in accordance with file history and program regulations to ensure successful occupancy of available rental homes.
    • Maintained records of correspondence and proficiently managed resident complaints with utmost professionalism.
    • Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.

Greystar

Resident Services Coordinator
08.2020 - 01.2021

Job overview

    • Managed bookkeeping and accounting systems and completed data entry with accuracy and efficiency.
    • Assisted with month-end and year-end closings to support accounting system accuracy.
    • Reduced financial discrepancies by accurately processing invoices and journal entries.
    • Established and maintained relationships to meet community needs and avoid service duplication.
    • Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
    • Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.

Cambria Hotel & Suites Anaheim Resort Area

Rooms Controller
10.2019 - 09.2020

Job overview

  • Collaborated with multiple teams to successfully troubleshoot, solve, or proactively prevent issues.
  • Posting advance purchase deposits and setting up reservations while tracking daily operation checklist.
  • Checking credit card authorization error reports, clearing errors and obtaining new method of payment.
  • Monitoring special requests from Groups and Elite Guests profiles on daily basis.
  • Oversaw day-to-day operations of front desk, housekeeping and concierge services.
  • Trained and mentored newly hired top talent to fill key positions and maximize productivity.

Staybridge Suites Hotel

Front Desk Agent
10.2018 - 11.2019

Job overview

    • Welcomed guests to front desk and engaged in friendly conversations while conducting check-in process.
    • Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
    • Collected room deposits, fees, and payments.
    • Oversaw and organized calendar to schedule reservations and monitor cancellations.
    • Trained new staff members in customer service techniques and hotel operations.
    • Kept accounts in balance and ran daily reports to verify totals.

Chipotle

Kitchen Manager
07.2017 - 10.2018

Job overview

  • Maintained high standards of food quality and safety by enforcing clear handling and preparation policies.
  • Contributed to successful shift management by helping with inventory and food ordering as well as team scheduling and work assignments.
  • Maintained cleanliness and organization of kitchen stations and storage areas.
  • Unloaded food and supplies from delivery trucks to appropriate storage locations.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Prepared employee schedules to maintain appropriate staffing levels during peak periods.

Education

Downey High School
Downey, CA

High School Diploma
06.2017

University Overview

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Gabrielle Castellanos