Gabrielle H. Fisher

Analyze customer feedback and data to identify areas of improvement for products across the Front-end.

• Collaborate with both internal and external stakeholders to gather insights for shaping product and feature designs, ensuring alignment with the product vision.
• Develops key performance indicators to track and trend outcomes over time resulting in prescriptive modeling.
• Assist in managing backlog priorities by incorporating a diverse perspective , while also communicating clear expectations to all involved parties.
• Analyze the current systems/applications define operational problems, recommend enhancements and modifications, through market research.
• Work successfully with diverse group of coworkers to accomplish goals to sunset products.

• Collected and reviewed project stakeholder requirements with help of meetings, produced business requirements documentation, and created mock-ups.
• Partnered with fellow product owners, product managers, scrum masters, and development managers to utilize Agile methods and tools for facilitating product requirements, sprint reviews, backlog refinement, sprint planning, retrospectives, and backlog/ticket creation.
• Communicate exceptionally with my 18 clients and new clients through phone calls and online meetings to maintain high satisfaction by anticipating needs, understanding requirements, while implementing corrective actions in changing environments.
• Improved IT infrastructure, help desk, sales, account management and service operations.
• Lead large contracts with a minimum of 200k, reviewing KPIs and OKRs monthly with my team of CSM's and quarterly with our shareholders.
• Work with end users, software engineers, technical administrators, and testers to review requirements, conduct tests and implement solutions.
• Wrote and updated online and hard copy training manuals on various software packages for use within company and at remote offices.
• Delivered five- and eight-hour training sessions for corporate call center representatives, team leaders and management staff.
• Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency.

• Managed 150+ Accounts, responsible for 60%+ retention month over month with contracts at a minimum of 12k.
• Lead a team of 9 sales reps to optimize sales, train on new features and products, and retain revenue goals.
• Monitor client renewals and reviewed all documentation and data.
• Set 3-5 appointments per week with efforts driving long-term business development.
• Initiated and execute all SEO and Ad serving campaigns on a quarterly basis.
• Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
• Created and delivered sales presentations demonstrating value through solution orientated presentations and ROI analysis.
• Enhanced project development and drove continuous improvement of project delivery processes by providing strong program leadership.

• Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout each project.
• Helped generate and compile new leads for potential client growth.
• Assisted coordination of meeting logistics, organizing materials and taking notes to track discussions and new implementation plans.
• Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
• Compiled customer feedback for cross-functional departments to improve product or service features.
• Prepared marketing materials and presentations for prospective clients.
• Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency.
• Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.

• Responsible for managing all payrolls & staffing processes for 250+ employees. This includes but is not limited to, pension participation, health & vision insurance, personnel transactions such as onboarding/termination, promotions, transfers and performance reviews.
• Work directly with the CEO and Director of Operations to obtain the best business processes Launch and train new accounts (restaurants) in new payroll system.
• Managed Bookkeeping and made changes to the project scope and cost while implementing the most effective change management processes to keep project up-to-date.
• Identify legal requirements and government reporting regulations affecting human resource functions and ensure policies, procedures, and reporting are in compliance.
• Followed all confidentiality and HIPAA regulations as delineated in Inovalon's Operating Policies and Procedures at all times regarding any data managed or services provided in the role's execution.