Gabrielle Mazza
Exton,PA
Summary
Resourceful professional in administrative management who excels in communication, employee relations, and is known for high productivity and efficient task completion. Possess specialized skills in strategic planning, process optimization, and team leadership. Self-motivated to excel in communication, problem-solving, and adaptability, ensuring smooth operation and organizational improvement. Bringing several years of experience helping companies. Computer-savvy and quick-learning. Strong communicator with a collaborative nature, good multitasking abilities, and a superior work ethic.
Overview
9
9
years of professional experience
Work History
Administrative Office Manager
Feehan Plumbing Heating and Cooling
Broomall, PA
01.2022 - Current
- Handle all employee relations with interviewing, hiring integration, 401k plan instalment, payroll, scheduling daily task and job assignments, maintaining and organizing customer databook
- Manage company and vehicles insurance and registrations
- Issuing daily billing and accounts receivable through Quickbooks
- In charge of hiring and cooperating with our marketing company
- Executing verbal and written communication to maintain relationships with builders, subcontractors and residential customers
Dispensary Manager
Cure Pennsylvania / Sunnyside
Phoenixville, PA
01.2018 - 01.2022
- Hired at an entry level position to work up to management
- Facilitated a smooth transition during our acquisition from Cure to Sunnyside
- Lead a team of 20+ people during a global pandemic to further their careers
- Nurtured employee and business relationships with various departments like HR, outreach, compliance, security, and marketing
- Diplomatically and professionally handled employee or customer concerns and complaints
- Strategically and tactically used critical thinking skills to uphold appropriate staffing pars based on forecasts trends and adapting to new laws and regulations
- Exercised professional discretion when it came to handling confidential information from above
- Effectively troubleshoot MJ Freeway, coupons, and various patient matters
- Conducted quarterly and annual staff performance reviews
- Roll expanded to assist sister dispensaries
- Including onsite and remote responsibilities
Taproom/ Kitchen Manager
Crowded Castle
Phoenixville, PA
01.2017 - 01.2018
- Created plates, organized and maintained menus and inventory lists
- Prepared food for service while maintaining general upkeep of kitchen
- Served customers in taproom
- Organized outreach events and maintained business relationships with local vendors
Pharmacy Technician
Town Center Pharmacy
01.2016 - 01.2017
- Maintained organizational structure of all medications and patient files
- Exercised computer skills when ordering and restocking medication
- Drove company vehicle to deliver medication to nursing homes and hospice patients
Lead Patient Consultant
Cure Pennsylvania
Phoenixville, PA
- Assisted the Dispensary Manager with day to day tasks as well as big picture projects
- Assumed the Manager on duty role when the DM was not present
- Assessed defective and damaged product to process returns
- Cash handling and money management for weekly deposits
- Supported our medical staff as well as all Patient Consultants
- Aided patients with any questions, concerns, and complications
- Ensured extraordinary customer service and compliance during guest check-in, POS transactions, order fulfillment
- Conduct successful and efficient business operations
- Helped train any new staff that may be added to the team, making them aware of store policies and procedures
Patient Consultant
Cure Pennsylvania
Phoenixville, PA
- Responsible for helping in the opening and closing of the dispensary
- Checking patients into platform, while maintaining and updating their patient profile’s
- Assisting patients with their shopping experience and cannabis knowledge via in store or over the phone
- Working the register for all patient transactions
- Dispensary maintenance and organization
- Cash handling
Education
Bachelor degree - Business and Administratives Development and Services
DeSales University
01.2016
Skills
- Employee relations skills
- Effective Team Collaboration
- Collaborative and strategic team leadership
- Effective interpersonal written and verbal communication
- Effective strategic problem resolution
- Payroll Processing
- Accounts Receivable Management
- Financial Analysis
- Microsoft Word, Excel, Teams, PowerPoint
- Operations Management
- Staffing
- Scheduling
- Time management
- Presentation design
- Payroll and budgeting
- Organizational leadership
- Document management
- Human resources management
- Event coordination
- Meeting coordination
- Account reconciliation
- Policy and procedure modification
- Scheduling management
- Relationship building
- Training and coaching
- Workflow planning
- Office administration
- Scheduling and calendar management
- Employee training
- Expense reporting
- Credit and collections
- Budgeting and finance
References
- Caitlin Welge, Sunnyside, Official Buyer of PA and NY, 484-557-9567
- Victoria Callazo, Sunnyside, Pharmacist, 215-908-6264
- Andrea Pallazola, Sunnyside, Area Manager, 215-272-078
- John Doherty, Feehan Plumbing, Senior Plumber, 610-842-1303
- Thomas Feehan, Feehan Plumbing, Owner, 610-544-1220
- Kayla Gray, Crowded Castle, Taproom Manager, 484-889-7888
Volunteers
- Cradles to Crayons, 2022
- Phoenixville Area Community Services, 2021
- SPCA, 2021-2022
- Collegiate Softball, 2012
Timeline
Administrative Office Manager
Feehan Plumbing Heating and Cooling
01.2022 - Current
Dispensary Manager
Cure Pennsylvania / Sunnyside
01.2018 - 01.2022
Taproom/ Kitchen Manager
Crowded Castle
01.2017 - 01.2018
Pharmacy Technician
Town Center Pharmacy
01.2016 - 01.2017
Lead Patient Consultant
Cure Pennsylvania
Patient Consultant
Cure Pennsylvania
Bachelor degree - Business and Administratives Development and Services
DeSales University
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