Gabrielle Maria Serpe
10 Willow St Red Bank,NJ
Summary
- Cashier, Customer Service Specialist : Triggers engagement and devotion which enhances the willingness to take ownership of challenges that lie beyond assigned tasks. These challenges inspire to innovate and to solve problems proactively.
- Lead by example and ensure the execution of all safety, security, quality and store operations policies, while working in a retail environment. Promoted to shift manager position to recruit, train possessing skills in interpersonal communications, teamwork, customer service, flexibility and reliability
- Worked shifts alone, demonstrating responsibility and proven confidence of supervisors,
- Driven Shift Lead Manager with months of experience executing daily operations. Multi-tasker with proven success managing facilities while accommodating and servicing customers.
Overview
7
7
years of professional experience
Work History
Shift Lead Manager
Walgreens Boots Alliance
West Long Branch, NJ
11.2021 - Current
- Establish daily accountability for registers by ensuring each register is properly funded the correct amount of cash and close out each register to ensure all funds are accounted for
- Respond to customer concerns, working with manager to significantly raise customer satisfaction.
- Maintain positive customer relationships by responding quickly to customer service inquiries.
- Train new employees on proper protocols and customer service standards.
- Increase sales by establishing goals, overseeing performance and mentoring staff.
- Answer questions about store policies and addressed customer concerns.
- Ensure proper approval for customer discounts, returns and exchanges while providing customer satisfaction and positive interaction with the company
- Excellent communication and interpersonal skills
- Leadership skills like decision-making, motivation and goal-setting
- Strong problem-solving skills
- Inspire my team members to uphold high standards of behavior by demonstrating excellence in the workplace and helping others with complex tasks.
Pharmacy Technician
Walgreens Boots Alliance
West Long Branch, New Jersey
10.2021 - Current
- Greeting customers, looking up their medication information in a computer database program, and filling basic prescriptions
- Review and verify customer information and insurance provider information.
- Maintain proper storage for medications, including temperature controls and security
- Assist pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Retail Customer Service Associate
Walgreens Boots Alliance
West Long Branch, NJ
11.2018 - Current
- Greet customers and helped with product questions, selections and purchases.
- Respond to customer calls and answer questions about products and services.
- Develop community reputation through commitment to customer satisfaction and strong client relationships.
- Exceeding sales targets with proactive strategies.
- Balance and organized cash register by handling cash, counting change and storing coupons.
- Check pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
Customer Service Cashier
Walgreens Boots Alliance
Staten Island, NY
09.2016 - 10.2018
- Enable customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintain current knowledge of store promotions and highlighted sales to customers.
- Perform cash, card and check transactions to complete customer purchases.
- Check personal identifications during alcohol and tobacco sales.
Education
Bachelor of Arts - Sociology And Anthropology
CUNY College of Staten Island
Staten Island, NY05.2017
Bachelor of Arts - Criminal Justice
St John’s University
Staten Island, NY08.2012
Skills
- Customer Relations
- Exceptional Customer Service
- Cash Handling
- Reliable and Responsible
- Team Player
- Adaptable and Flexible
Timeline
Shift Lead Manager
Walgreens Boots Alliance
11.2021 - Current
Pharmacy Technician
Walgreens Boots Alliance
10.2021 - Current
Retail Customer Service Associate
Walgreens Boots Alliance
11.2018 - Current
Customer Service Cashier
Walgreens Boots Alliance
09.2016 - 10.2018
Bachelor of Arts - Sociology And Anthropology
CUNY College of Staten Island
Bachelor of Arts - Criminal Justice
St John’s University
Similar Profiles
Rehnah KalimullahRehnah Kalimullah
Certified Pharmacy Technician at Walgreens Boots AllianceCertified Pharmacy Technician at Walgreens Boots Alliance
Bryan MorganBryan Morgan
Assistant Store Manager at Walgreens Boots AllianceAssistant Store Manager at Walgreens Boots Alliance
Cynthia PachecoCynthia Pacheco
Consumer Relations Specialist at Walgreens Boots AllianceConsumer Relations Specialist at Walgreens Boots Alliance
Hammad MourtadaHammad Mourtada
Shift Lead at Walgreens Boots AllianceShift Lead at Walgreens Boots Alliance
Jennifer Lovey, MSN, RN-BCJennifer Lovey, MSN, RN-BC
Registered Nurse at Visiting Nurses AssociationRegistered Nurse at Visiting Nurses Association