Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational and self improvement.
Overview
5
5
years of professional experience
Work History
Patient Safety Aide
WellSpan Chambersburg Hospital
06.2023 - 08.2023
Explained procedures to patients to reduce anxieties and increase patient cooperation.
Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Developed rapport to create safe and trusting environment for care.
Monitored progress and documented patient health status changes to keep care team updated.
Supervised daily activities and provided assistance to staff.
Assisted disabled clients to support independence and well-being.
Worked to alleviate isolation and loss of personal freedom in patients resulting from deteriorating physical and mental health.
Took initiative to investigate anomalies in behavior or physical condition and advocated for further evaluation by skilled professionals.
Provided exceptional physical care to go beyond simple bathing to manicures, hair sets and light massage.
Pursued new techniques and trends for working with dementia patients to provide mental stimulation.
Supported patients and family members, actively listening to concerns and offering compassionate care.
Completed necessary reports and documentation on time and to specifications.
Helped clinical staff with in-office procedures by organizing spaces and passing instruments.
Prepared and delivered meals to patients, assisting with feeding when necessary.
Supported patients in bathing, dressing and grooming for promotion of health and cleanliness.
Kept patient information and records secure by using private hospital databases and withholding information from outside sources.
Followed sanitary and safety regulations to properly collect and dispose of medical waste.
Lifted or assisted others to lift patients to move them on or off beds, surgical tables or stretchers.
Assistant Store Manager
Dollar General
08.2022 - 05.2023
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Rotated merchandise and displays to feature new products and promotions.
Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Maintained positive customer relationships by responding quickly to customer service inquiries.
Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Processed payments for credit and debit cards and returned proper change for cash transactions.
Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Created and maintained safe and secure work environments for employees.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Developed and maintained strong relationships with vendors to facilitate timely product delivery.
Trained new employees on proper protocols and customer service standards.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Interacted well with customers to build connections and nurture relationships.
Trained and guided team members to maintain high productivity and performance metrics.
Reported issues to higher management with great detail.
Fulfillment Center Associate
Amazon
12.2021 - 06.2022
Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
Performed proper lifting and handling techniques to maintain safe working environment.
Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
Verified product quantity and quality to determine accuracy of orders and reduce errors.
Collaborated with team members to complete timely orders and avoid delays.
Picked and packed order items.
Followed orders precisely for correct items, sizes and quantities.
Inspected machinery and equipment to determine functionality and performance.
Utilized forklifts and pallet jacks to transport orders and prepare for shipment delivery.
Kept work areas neat, clean and free from debris.
Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.