Gabriellia Lopez
Santa Maria,CA
Summary
Experienced Teller bringing extensive financial and member service knowledge. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
9
9
years of professional experience
Work History
Member Service Officer 2
CoastHills Credit Union
10.2018 - Current
- Answer member inquiries regarding account balances, transaction history, services charges, and dividend rates.
- Educated members on use of banking website and mobile app.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Maintained accurate records of member transactions in line with bank procedures.
- Maintained friendly and professional member interactions.
- Mentored newly hired team members on appropriate responses to member questions.
- Investigated and promptly resolved issues with member accounts.
- Provided members with appropriate literature on banking products and services.
Assistant Manager
Splash N’ Dash Carwash
01.2016 - 10.2018
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
High school Diploma -
Santa Maria High School
Santa Maria, CA12.2013
Skills
- Regulatory Compliance
- Self-starter
- Quick learner
- Ability to multi-task
- Fraud Detection
- Member Relationship Building
- Financial Advising
- New teller training
Timeline
Member Service Officer 2
CoastHills Credit Union
10.2018 - Current
Assistant Manager
Splash N’ Dash Carwash
01.2016 - 10.2018
High school Diploma -
Santa Maria High School
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