Gabrielly Belasque Monteiro Coelho
Goffstown,NH
Summary
Dynamic leader and dedicated team player with a proven track record at Amoskeag Health. Excelled in HIPAA compliance and customer service, enhancing patient satisfaction and streamlining operations. Skilled in healthcare systems navigation and fostering team collaboration, I significantly contributed to a positive and efficient work environment.
Overview
5
5
years of professional experience
Work History
Patient Access Representative
Amoskeag Health
01.2024 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
CEO
GBCustoms Co.
12.2020 - Current
- Researched design trends, technology and processes and directed work of design team .
- Mentored junior designers, providing guidance on design principles, techniques, and best practices to enhance their skill set.
- Spearheaded design process to align with client specifications and budget.
- Created materials and designs in Canva & Cricut Design Space for use in client presentations and communications.
- Developed innovative design strategies to address client needs, incorporating user feedback and market research.
Scheduler
M & G Plus Cleaning
01.2020 - 01.2024
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Worked with team members to understand supply needs.
- Increased customer service success rates by quickly resolving issues.
Education
High School Diploma -
Manchester School of Technology
Manchester, NH06.2021
Skills
- Customer Service
- Strategic Thinking
- Client Relations
- HIPAA Compliance
- Patient Registration
- Multitasking and Organization
- Appointment Scheduling
- Phone and Email Etiquette
- Problem-Solving
- Team Collaboration
- Money Handling
- Flexible Schedule
Languages
Portuguese
Native or Bilingual
English
Native or Bilingual
Spanish
Limited Working
Timeline
Patient Access Representative
Amoskeag Health
01.2024 - Current
CEO
GBCustoms Co.
12.2020 - Current
Scheduler
M & G Plus Cleaning
01.2020 - 01.2024
High School Diploma -
Manchester School of Technology
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