Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Gabrielly Bezerra

Bethel,CT

Summary

Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.

Overview

3
3
years of professional experience

Work History

Barista/Partner

Starbucks
09.2023 - Current


  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.

Business Secretary

Leo Carpentry LLC
09.2022 - Current
  • Scheduled appointments and conducted follow-up calls to clients.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Created and updated records and files to maintain document compliance.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Maintained electronic filing systems and categorized documents.
  • Dealing with workers' compensation claims along with other kinds of insurance.

Baby Sitter

Personal Client
06.2023 - 11.2023


  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Reassured children when upset providing emotional support and stability.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Planned fun outings and educational activities to keep children entertained.

Assistant Manager and Crew Member

Dunkin Donuts (Cain Management Inc.)
02.2023 - 09.2023


  • Took deposits to the bank.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Helped with planning schedules to meet coverage and service demands.
  • Mentored team members to enhance professional development and accountability in the workplace.
  • Reviewed sales and gross profit reports to assess store efficiency.
  • Maintained a professional demeanor by staying calm when addressing unhappy or angry customers.
  • Trained personnel in equipment and maintenance.
  • Built relationships with customers to encourage repeat business.

Busser

La Zingara
02.2021 - 08.2021


  • Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
  • Coordinated with kitchen staff to determine timely delivery and accuracy of food orders.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Worked well in diverse team settings by partnering with others to complete tasks.

Education

High School Diploma -

Bethel High School
Bethel, CT
06.2023

Skills

  • Adaptive and Creative
  • Cash Handling
  • Customer Service
  • Office Administration
  • Payroll Administration
  • Complex Problem-Solving
  • File Systems Management
  • Verbal and Written Communication
  • Confidentiality Understanding
  • Appointment Scheduling

Languages

English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Professional Working
Albanian
Limited Working

Timeline

Barista/Partner

Starbucks
09.2023 - Current

Baby Sitter

Personal Client
06.2023 - 11.2023

Assistant Manager and Crew Member

Dunkin Donuts (Cain Management Inc.)
02.2023 - 09.2023

Business Secretary

Leo Carpentry LLC
09.2022 - Current

Busser

La Zingara
02.2021 - 08.2021

High School Diploma -

Bethel High School

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Gabrielly Bezerra