Gabriel Torrealba
Murfreesboro,TN
Summary
Computer science engineer with experience in telecommunications, banking and human resource companies, currently focused on data analysis and business intelligence, databases, modeling, automation, creation of dashboards and reports, application of IT best practices and ITIL policies.
Overview
11
11
years of professional experience
Work History
Data Analyst
Kibernum Chile - Banco Falabella
Santiago De Chile, Santiago RM
02.2023 - 04.2023
- Leveraged SQL queries to extract, transform and load data into databases, generated reports and obtained data to develop analytics on key performance and operational metrics, defined KPIs based on collected data sources and provided technical support for existing reports, dashboards or other tools.
Business Intelligence Data Analyst
ADECCO Chile
Santiago De Chile, Santiago RM
10.2021 - 05.2022
- Extraction of information from different sources, unification, modeling, adaptation, debugging and optimization of templates, tables and data relationships for subsequent analysis which allow obtaining relevant business information for the design of KPIs, SLAs, dashboards, reporting and dashboards, allowing to follow up on administrative and operational processes of the clients: Cencosud, Falabella and Embotelladora Andina.
Data Analyst
Banco Estado - Solunegocios
Santiago De Chile, Santiago RM
05.2021 - 07.2021
- First-level monitoring and support focused on servers, databases, applications, management systems and banking services, follow-up of alerts and incidents, participation in planned maintenance activities, upload of data related to the activities of the position which feed dashboards that allow better visualization and monitoring of variations, SLAs and KPIs of interest in the monitored services.
Business Intelligence Data Analyst
VTR Chile - Liberty LLA
Santiago De Chile, Santiago RM
12.2019 - 03.2021
- Analysis, optimization of SQL queries, extraction, transformation and loading of data (ETL) from different sources for its subsequent combination and generation of automatic reports, dashboards, reports, KPIs, SLAs and indicators, allowing monitoring and evaluating activities and processes of the external companies contracted by VTR Chile - Liberty LLA, that carry out installation work for their services, allowing them to evaluate the quality, efficiency and effectiveness of these activities.
IT Service Manager
Banco Estado - Solunegocios
Santiago De Chile, Santiago RM
03.2018 - 06.2018
- IT Services Manager of the Subsidiaries Unit (Collection Services and Call Center) at Banco Estado de Chile, work methodology based on ITIL practices and concepts, responsible for ensuring the continuity of all operational level services, monitoring and reporting on service levels, supporting in the management and resolution of incidents and problems, Structure various behavior reports, reflecting problems, events and incidents and their points of improvement to optimize IT department services and processes.
Senior Operations Specialist III
Corporación Digitel C.A
Caracas, Venezuela
05.2013 - 10.2017
- Change and incident manager through the applications: Remedy Change and Incident Management, coordinate the execution of changes in an aligned way with the corporation's own implementing group, guarantee at the time of implementing a change the minimum impact on the business/service, BD REMEDY administrator, responsible for loading and extracting massive data, preparation of management reports and statistics associated with services and operations processes.
Senior Operations Specialist II
Corporación Digitel C.A
Caracas, Venezuela
08.2012 - 05.2013
- Remedy Change and Incident Management and CMDB Administration, support the help desk in terms of change controls to be carried out in the network, minimize risks and guarantee the continuity of the business/service, record and document the causes, scopes and actions taken for the resolution of failures in order to allow analysis and facilitate decision-making to improve processes and services involved in the operations department.
Education
Bachelor of Science - Computer Science
Universidad Alejandro De Humboldt
Caracas - Venezuela06-2011
Skills
- Dashboard creation
- Business Analysis
- Data Analysis
- KPI Monitoring/Tracking
- Data Quality Management
- Database Management
- Data Visualization
- Report Generation
- MS Office
- Advanced Excel
- Microsoft Power BI /Query/Pivot
- Microsoft SQL Server/Access
Languages
Spanish
Native/ Bilingual
English
Elementary
Timeline
Data Analyst
Kibernum Chile - Banco Falabella
02.2023 - 04.2023
Business Intelligence Data Analyst
ADECCO Chile
10.2021 - 05.2022
Data Analyst
Banco Estado - Solunegocios
05.2021 - 07.2021
Business Intelligence Data Analyst
VTR Chile - Liberty LLA
12.2019 - 03.2021
IT Service Manager
Banco Estado - Solunegocios
03.2018 - 06.2018
Senior Operations Specialist III
Corporación Digitel C.A
05.2013 - 10.2017
Senior Operations Specialist II
Corporación Digitel C.A
08.2012 - 05.2013
Bachelor of Science - Computer Science
Universidad Alejandro De Humboldt
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