Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Gabrielyn Kieh

Artist
Oakland,CA

Summary

Energetic and personable hospitality professional with extensive experience in customer service, food and beverage sales, and team leadership. Proven ability to drive sales by recommending menu items proving expert wine and drink pairings, and tailoring experiences to meet individual customer preferences. Adept at working in high-pressure environments, with a focus on delivering exceptional service. Eagar to leverage my expertise in a dynamic sales career.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Hospitality Worker

Stonebrae Country Club
03.2024 - Current
  • Open the kitchen for service, restock condiments, and ensure seamless operations throughout service
  • Provide exceptional hospitality for members and guests, maintaining a thorough knowledge of menu items, special events, and promotions
  • Successfully promote menu items, providing tailored recommendations based on customer preferences.
  • Recognized as Employee of the Month for outstanding service and customer engagement
  • In bartending, remain adaptable in fast-paced environments, demonstrating expertise in crafting customized drinks and managing bar inventory
  • Maintain up-to-date knowledge on spirits, wines, and aged liquors, and prepare. fresh juices and syrups to enhance drink quality.
  • Build lasting relationships with members by remembering their preferences and providing personalized service.
  • Exhibit perfect country club etiquette and professional conduct in all member interactions

Server

Lazy Dog Restaurant & Bar
09.2022 - 03.2024
  • Explained menu items and suggested appropriate options for food allergies and preferences
  • Cultivated warm relationships with regular customers and ensured repeat business through personable service
  • Utilized POS system to manage orders and bills, while maintaining accurate records for customer transactions.
  • Ensured a memorable dining experience by preparing and arranging tables to guests.

Server

TGI Fridays
10.2021 - 08.2022
  • Provided fast, friendly, and efficient service, ensuring customer satisfaction and compliance with health and safety standards.
  • Cross-trained in multiple role (hostess, takeout, server) to improve restaurant efficiency.
  • Obtained California Responsible Beverage Service and Food Handler certifications
  • Increased sales through upselling and maintaining an excellent rapport with customers

Education

Drama

Diablo Valley College
Pleasant Hill, CA
05-2026

GED -

James Logan High School
Union City, CA
05-2021

Skills

  • Sales & Upselling: expert in product promotion, upselling, and recommending items based on customer preferences
  • Customer Relationship Management: Skilled at remembering customer preferences and ensuring personalized experiences
  • Product Knowledge: Strong knowledge of menus, beverages (alcoholic and non-alcoholic), and new product launches
  • Event Coordination & Promotion: Proficient in coordinating events and promoting special offers to guests
  • Team Leadership: Ability to lead teams, train new staff, and motivate peers in high-energy environments
  • Conflict Resolution: Calm under pressure, with a proven ability to resolve customer issues effectively
  • Bartending & Beverage Service: Knowledge in crafting custom drinks, managing bar inventory, maintaining high standards of service
  • Professional Etiquette: Exemplary country club etiquette and customer service interaction
  • Sales Techniques: Confident in delivering sales pitches to members and guests, fostering repeat business

Certification

  • Servsafe Certified
  • California Responsible Beverage Service Certified
  • National Speech and Debate Association 4-Time Qualifier

Timeline

Hospitality Worker

Stonebrae Country Club
03.2024 - Current

Server

Lazy Dog Restaurant & Bar
09.2022 - 03.2024

Server

TGI Fridays
10.2021 - 08.2022

Drama

Diablo Valley College

GED -

James Logan High School

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Gabrielyn Kieh Artist