Gabrilla Pickens
Oceanside,CA
Summary
Experienced general manager with a proven track record of improving store performance, building brand loyalty, and achieving profit goals. Skilled in coaching and mentoring employees, managing inventory levels, and maintaining positive relationships with stakeholders. Strong leadership and organizational skills, with expertise in administrative tasks and tech-savviness.
I am also a Dental assistant experienced with patient care and dental procedure support, ensuring smooth clinic operations. Utilizes effective sterilization and infection control practices for safe environment. Knowledge of dental software and radiography, enhancing patient care quality and clinic efficiency.
Professional dental care provider with strong background in clinical support and patient care. Known for excellent communication, patient management, and technical assistance during procedures. Dependable team player with focus on achieving positive outcomes and adapting to changing environments. Skilled in sterilization techniques, radiography, and maintaining infection control standards.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Dental Assistant
John C Davis
02.2025 - Current
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for Number procedures daily.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Explained treatment procedures and instructed patients on home care guidelines.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
GENERAL MANAGER
Qdoba
07.2023 - Current
- Provided coaching and mentoring support for employees at all levels of the organization
- Monitored store performance and identified opportunities for improvement
- Used customer feedback for improving operations and building brand loyalty
- Assessed team member performance through formal reviews leading to promotions or terminations as necessary
- Built and maintained relationships with vendors and suppliers
- Recruited team members to maintain adequate staffing levels
- Prepared staff work schedules and assigned specific duties
- Managed customer service teams to ensure quality customer satisfaction and increase customer loyalty
- Established employee development plan, setting clear expectations for team members
- Coordinated staff training sessions to ensure compliance with company policies and procedures
- Managed profit goals against budget and prior year, keeping controllable costs within budget
- Provided clear direction and set priorities for accomplishing desired actions and results
- Used computerized inventory system to plan and manage adequate inventory levels
- Maintained product and service quality standards by conducting ongoing evaluations and investigating complaints
- Managed company assets by maintaining clean and fully equipped establishments with properly working equipment
- Maintained positive relationships with key stakeholders including customers, suppliers and partners
- Met safety and security standards by overseeing preventative maintenance and repairs
- Planned and managed adequate inventory levels using computerized inventory system for meeting sales demands and minimizing loss
- Executed sales and operational activities, producing results that met or exceeded business plan
- Reviewed financial statements, sales reports, and other performance data to measure productivity
- Demonstrated and supported continuous improvement and growth mindset
- Oversaw budgeting activities, monitored expenses and analyzed variances from plan
- Identified areas of improvement within existing systems and developed action plans for implementation
- Prepared financial reports, clearly explaining operational effectiveness, trends and variances
- Designed innovative approaches to optimize workflow, streamline procedures, and enhance customer service satisfaction levels
- Organized regular meetings with department heads to review progress on projects and initiatives
- Ensured compliance with regulatory standards by monitoring internal processes
MOTOR TRANSPORTATION OPERATOR / ADMINISTRATIVE SPECIALIST
United States Marine Corps
01.2019 - Current
- Specialized and supervised in weekly and monthly Pre Maintenance Checks and Services for tactical vehicles and trailers
- Guided the safe transport of over $2M worth of equipment over 1000+ miles
- Managed over $5M of equipment during monthly inventory inspections for On Vehicle Equipment
- Facilitated in creating training plan for 50+ personnel on operation of vehicles and combat training
- Expertly managed and maintained $3.4 million of government property to included vehicles and equipment over a 2 year period
- Supervised 24+ marines four times a month during detailed maintenance procedures for 2 years
- Gave weekly briefs to superiors on the condition on said government property
- Learned a new set of skills to repair government property and put in 130 hours of work within 2 weeks to prevent decrease in training effectiveness
- Led and assisted personnel in 50+ ground and vehicle patrols
- Performed monthly inventory, ensuring all military gear and vehicles were accounted for and operational at all times
- Assessed junior marines on a monthly basis and/or for special events, assessing their readiness, progress and highlighted other issues as needed
- Mentored six junior marines, ensuring their safety, concerns and questions were addressed whenever needed
- Wrote government reports on a regular basis, following all required formatting guidelines
- Supervised over 30 Marines, ensuring all expectations were met, all safety protocols were followed and missions were completed in a timely manner
- Consulted technical manuals via a government database to assess issues, prepare maintenance plans and ensure proper procedures
- Conducted inspections on vehicles, reported findings to supervisors and shared data when appropriate
- Maintains all training support materials
- Prepares materials for advising the unit commander on military education requirements and forwards applications for Service schools
- Provides the information required for the unit status report
- Attends all unit training meetings
- Develops and publishes unit training calendar and schedules
- Forecasts and secures training resources to include training sites
- Develops and maintains all training records
- Operates training systems and maintains positive control of over $10M worth of equipment
- Performed management of administrative and clerical functions in the areas of general administration, personnel administration, operational administration, and manpower administration
- Performed basic clerical and communication skills, such as answering phones and responding to emails
- Knowledgeable in administrative procedures and processes, pay and personnel information, preparation of orders and directives, correspondence, and the use and maintenance of filing systems
- Performed wide-ranging administrative, financial and service-related functions through 3270 and UDMIPS
- Performed general administrative duties, including copying, faxing and filing
- Coached new employees on administrative procedures, company policies and performance standards
- Created and maintained processes for administrative operations to improve accuracy and efficiency
- Conducted thorough research of Entitlements, Regulations/Manual and Court Order topics using diverse sources to assist professional staff with routine and special project tasks
- Maximized quality assurance standards and controlled downtime to meet revenue targets
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation
- Scheduled meetings booked meeting rooms and prepared meeting agendas
- Resolved customer concerns in an efficient and knowledgeable manner to promote satisfaction and loyalty
- Handled incoming and outgoing mail
- Worked on behalf of senior leaders to complete project requirements according to schedules and within budgetary limitations
- Created and disseminated team-based communications such as newsletters to enhance collaboration and morale between office employees
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers
- Verified data integrity and accuracy
- Assisted 15 customers in average 3 hours by answering questions, responding to inquiries and handling telephone requests
- Obtained documents, clearances, certificates and approvals from local, state and federal agencies
- Supported Chief Operating Officer with daily operational functions
- Responded to customer requests via telephone and email and effectively answered questions and inquiries
- Arranged accommodations and travel plans for visitors and presented updated itineraries
- Assisted various business groups with document organization and dissemination during acquisitions
- Entered details such as payments, account information and call logs into Roster/Excel system
- Answered average of 30 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing new product information
WAITRESS
Rita's Grill and Bar
06.2018 - Current
- Greeted and escorted customers to their tables
- Presented menu and provided detailed information when asked (e.g About portions, ingredients or potential food allergies)
- Prepared tables by setting up linens, silverware and glasses
- Informed customers about the day's specials
- Offered menu recommendations upon request
- Took accurate food and drinks orders, using a POS ordering software, order slips or by memorization
- Checked customers' IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages
- Communicated order details to the Kitchen Staff
- Served food and drink orders
- Checked dishes and kitchenware for cleanliness and presentation and report any problems
- Arranged table settings and maintain a tidy dining area
- Delivered checks and collect bill payments
- Carried dirty plates, glasses and silverware to kitchen for cleaning
- Met with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g Parties)
- Followed all relevant health department regulations
- Provided World Class Customer Service to guests
KITCHEN HELP
Brooksdale Senior Living
01.2017 - Current
- Maintained clean, sanitized and well-organized food preparation zones to promote store efficiency
- Maintained proper temperatures during storage, cooking and serving
- Kept surfaces, tools and equipment clean and sanitized
- Performed shift change tasks each day to keep store efficient and neat
- Utilized standard recipes to bake, fry, steam or otherwise prepare dishes
- Prepared components for foods such as soups, entrees and side dishes
- Protected customers by washing and sanitizing dishes, glassware and silverware after each use
- Arranged food items on serving trays and placed in take-out packaging to produce orders for customers
- Prepared fruits, vegetables, meats, and other food items by chopping, dicing, marinating if needed, and cooking ingredients
CASHIER / SHIFT MANAGER / CO-MANAGER
Little Caesars
10.2015 - Current
- Delivered exceptional customer service through personal contact with customers along with giving customers a brief overview of products being sold
- Assisted in merchandising procedures for the company
- Assisted in receiving, stocking procedures, and staging merchandise for the sales floor
- Frequently operated and maintained cash register accordingly
- Answered questions and resolve problems
- Opened the customer's file in the company's computer system and use this information to solve problems
- Made changes to customer accounts, such as to update an address on file or cancel an order
- Supervised junior associates to confirm all duties were being completed properly
- Used access to responses for the most commonly asked questions and to specific guidelines for dealing with requests or complaints
- Listened and responded to customers' needs and concerns
- Provided information about products and services
- Reviewed or make changes to customer accounts
- Handled returns or complaints
- Recorded details of customer contacts and actions taken
- Researched answers or solutions as needed
Education
DENTAL ASSISTANT - DENTAL ASSISTING CANDIDATE
UEI
Oceanside, CA03.2025
DIPLOMA - US
North Side High School
Jackson, TN01.2017
Skills
- Maintaining heavy equipment
- Operating heavy equipment
- Clear communication
- Management and leadership experience
- Administrative skills
- Organizational and logistical skills
- Tech savvy
- Microsoft Office applications
- Supervisory and training experience
- Dental impressions
- Dental radiography
- Digital X-ray proficiency
- Equipment sterilization
- Treatment room setup
- Sterilization techniques
- Professionalism and etiquette
- Team collaboration
- Cross-training capabilities
- Infection control proficiency
- Patient relations
- Impression taking skills
- Dental material handling
Certification
- CPR
- X-ray
- Coronal polishing
- Sealants
Medals
- National Defense Service Medal
- Marine Corps Good Conduct Medal
- Global War On Terrorism Medal
Timeline
Dental Assistant
John C Davis
02.2025 - Current
GENERAL MANAGER
Qdoba
07.2023 - Current
MOTOR TRANSPORTATION OPERATOR / ADMINISTRATIVE SPECIALIST
United States Marine Corps
01.2019 - Current
WAITRESS
Rita's Grill and Bar
06.2018 - Current
KITCHEN HELP
Brooksdale Senior Living
01.2017 - Current
CASHIER / SHIFT MANAGER / CO-MANAGER
Little Caesars
10.2015 - Current
DIPLOMA - US
North Side High School
DENTAL ASSISTANT - DENTAL ASSISTING CANDIDATE
UEI