Gabriela Cadena

• Leadership – act as a leader for store team, filling in for Store Manager and/or Assistant Store Manager when required, delegate and supervise tasks for Sales Associates each shift.
• Enforce Store Policies – MUST be knowledgeable of and strictly follow Loss Prevention and Cash Handling policies.
• Problem Solving & Attention to Detail – take the initiative to identify customer needs and resolve any customer conflicts in a calm and professional manner.
• Door Greeting - warmly and promptly greet all customers upon entering our stores and invite prospective customers into the store.
• Operating the POS/Register - cash handling, count tills upon opening/closing of stores, follow up with customers on their shopping experience, maintain cleanliness of cashwrap.
• Customer Service – offer excellent customer service to all customers in store, assist customers with product information and recommendations, inform customers of current promotions, hand out baskets, etc.
• Merchandising – merchandise accessories and cosmetic displays, ensure products are stocked and organized, assist with store put backs, etc.
• Promoting Products/Product Knowledge – stay updated on new and existing products, bestsellers, and promotions, answer customer questions about products and promotions, communicate product limits, etc.

• Close sales with qualified leads to generate new business with a focus on meeting the customer’s needs.
• Source new sales opportunities through inbound lead follow-up and outbound prospecting calls/emails
• Focus on upselling services to new and existing clients while delivering exceptional customer service.
• Follow up after sales and services to resolve problems, provide ongoing support, and answer customer questions or concerns.
• Use company-specific CRM software to maintain a database of current information on existing clients and new sales opportunities.
• Track sales cycle progress on a monthly and quarterly basis to make sure customer acquisition goals are met.

• Manage maintenance and physical condition of hotel to ensure a well-maintained property.
• Balance cash at the end of shift and generating accounting reports for the benefit of the next shift.
• Manage deposits and inventory.
• Conduct bi-monthly credit meetings and take an active role in the hotel credit and collection policies.
• General Manager (Cheyenne, WY) March 2020 – Oct. 2021
• Assistant General Manager (Lubbock, TX) Jan. 2019 to Oct. 2019
• Guest Service Agent (Lubbock, TX) May 2016 to Jan. 2019

• Responsible for overall management of the store business

• Develop and maintain fully staffed stores with fully trained team members

• Comply with Yesway's programs, policies and procedures as well as regulatory requirements

• Monitor and analyze business processes and results to profitable achieve store goals

• Observe and evaluate each employee's job performance against mission critical goals

• Connect with the community to establish positive relationships, development and store success

• Assume responsibility for special programs or assignments as needed