Gabriela Jurado
El Paso,TX
Summary
Dynamic and performance-driven business professional with high integrity, strong work ethic and great leadership skills. Meticulous and resourceful Business Manager with proven success leading productive teams, controlling budgets, networking to drive growth initiatives and marketing to maximize brand outreach.
Overview
17
17
years of professional experience
Work History
Director of Operations
Diagnostic Outpatient Imaging
El Paso , Texas
07.2022 - Current
- Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
- Managed day-to-day operations of a large staff in multiple departments.
- Coordinated activities between different departments to ensure successful completion of projects.
- Analyzed financial data to make informed decisions on cost savings initiatives.
- Created policies and procedures for improved workflow processes.
- Provided leadership and guidance to subordinate managers and supervisors.
- Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
- Identified areas where process improvements could be made resulting in increased productivity.
- Worked with management team to develop operational goals aligned with business strategy.
- Oversaw personnel by commending or initiating promotions, transfers and disciplinary measures.
- Prepared staff work schedules and assigned team members to specific duties.
Physician Liaison
Diagnostic Outpatient Imaging
El Paso, Texas
11.2019 - 07.2022
- Developed and maintained relationships with physicians and other healthcare professionals to promote organization's services.
- Assisted in the development of physician referral network by meeting with existing and potential referring physicians.
- Identified new referral sources, developed marketing materials, and coordinated outreach activities.
- Attended health fairs, community events, seminars, conferences, and other networking opportunities to build relationships with providers.
- Collaborated with internal teams to develop strategies for increasing referrals from targeted provider groups.
- Participated in weekly meetings with professionals to discuss ways to build referral base and identify ineffective techniques.
Medical Office Manager
Diagnostic Outpatient Imaging
El Paso, Texas
05.2014 - 11.2019
- Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
- Created and maintained office policies and procedures to ensure smooth operations and compliance with all state regulations.
- Trained new staff on office procedures, software programs and customer service protocols.
- Collaborated with marketing team on campaigns designed to increase awareness of the practice among potential patients.
- Interviewed, hired and trained medical office teams and conducted performance reviews.
- Negotiated and reviewed contracts, rates and terms with current facilities and suppliers.
Radiology Medical Receptionist
Diagnostic Outpatient Imaging
El Paso , Texas
04.2011 - 05.2014
- Greeted patients and visitors in a professional manner, verified patient information, and scheduled appointments.
- Created new patient charts and updated existing ones with relevant information.
- Provided translation services between English and Spanish speaking patients as needed.
- Processed payments from patients using cash, checks, or credit cards.
- Scanned documents into electronic health records software programs.
- Informed patients about radiology department policies and procedures.
- Served as liaison between physicians' offices, hospital departments, vendors, and other external entities.
- Reviewed physician orders for accuracy before scheduling appointments or tests.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Arranged hospital admissions for patients as required.
Sales Secretary
Dick Poe Toyota
El Paso, Texas
07.2007 - 03.2011
- Organized and scheduled meetings, conferences and travel arrangements for sales personnel.
- Prepared expense reports, invoices, memos, letters and other documents as needed.
- Provided administrative support to upper management in the sales division.
- Answered incoming calls from customers, addressed their questions or concerns promptly and accurately.
- Attended trade shows or conferences to promote company products or services.
- Answered and directed incoming calls using multi-line telephone system.
- Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
- Maintained financial records to verify timely clearance of credit and debit activities.
Education
Associate of Arts - Mental Health Counseling
El Paso Community College
El Paso, TXSkills
- Capital Spending
- Strategic planning and execution
- Process Improvements
- Leadership training
- Risk Mitigation
- Financial controls implementation
- Excellent Communication
- Staff Management
- Operations Management
Timeline
Director of Operations
Diagnostic Outpatient Imaging
07.2022 - Current
Physician Liaison
Diagnostic Outpatient Imaging
11.2019 - 07.2022
Medical Office Manager
Diagnostic Outpatient Imaging
05.2014 - 11.2019
Radiology Medical Receptionist
Diagnostic Outpatient Imaging
04.2011 - 05.2014
Sales Secretary
Dick Poe Toyota
07.2007 - 03.2011
Associate of Arts - Mental Health Counseling
El Paso Community College
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