Dynamic HR Project Manager at the International Monetary Fund, adept at driving strategic initiatives that enhanced recruitment efficiency and reduced employee churn. Leveraged data analysis and conflict resolution skills to implement innovative HR policies, achieving an 80% increase in customer satisfaction through targeted training programs.
Overview
9
9
years of professional experience
1
1
Certification
Work History
HR Project Manager (HR Operations)
International Monetary Fund
Washington D.C.
09.2024 - Current
Oversaw strategic projects, including recruitment and retention initiatives for over 2,500 employees.
Liaised between management and employees by relaying work information, adjustments and grievances.
Developed and implemented human resources policies and procedures.
Organized logistics and secured speakers for comprehensive training events on HR policies and immigration.
Collaborated cross-functionally to implement AI tools, enhancing accuracy in HR communications.
Served as liaison among internal departments and external partners, reducing compliance risks proactively.
Monitored project progress, resolving issues while ensuring adherence to timelines and budgets.
Provided HR consultation services to leadership and department heads.
Used data and analytics to improve company processes for recruitment, selection and onboarding.
Handled sensitive employee and company information with highest level of confidentiality and discretion.
Aligned HR policies with federal and local regulations.
Facilitated communication between employees at all levels of the organization.
Directed HR programs, policies and processes to improve operational efficiency.
Identified operational weaknesses to improve or innovate people, programs and processes.
Compiled reports to provide management with accurate information and comply with policies and procedures.
Resolved conflicts between employees or departments in a timely manner.
Advised leadership and personnel on driving HR policies, union negotiations, and business strategy implementation.
Managed delivery of customer-focused HR services to company to increase hire rate and reduce churn.
Worked effectively in team environments to make the workplace more productive.
Maintained updated knowledge through continuing education and advanced training.
Provided support and guidance to colleagues to maintain a collaborative work environment.
Worked with cross-functional teams to achieve goals.
Identified needs of customers promptly and efficiently.
Contributed innovative ideas and solutions to enhance team performance and outcomes.
Conducted testing of software and systems to ensure quality and reliability.
Utilized various software and tools to streamline processes and optimize performance.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
HR Analyst (HR Operations)
International Monetary Fund
Washington D.C.
07.2022 - 09.2024
Company Overview: The International Monetary Fund (IMF) is an international organization that aims to promote global economic stability and growth. Website: www.imf.org
Administered the G-5 visa program for 120+ domestic employees, ensuring full compliance with U.S. Department of State requirements and internal policies.
Acted as the lead subject matter expert for G-4 visa consultations, providing expert guidance and support to over 3,000 staff members globally. Managed complex visa-related inquiries and ensured compliance with immigration policies and procedures.
Served as the primary liaison between the organization and the U.S. Department of State (DOS), as well as with key international organizations including the World Bank Group (WBG), PAHO, IADB, OAS, and the UN.
Advised employees on legal status inquiries, including change of status and Employment Authorization Document (EAD) processes.
The International Monetary Fund (IMF) is an international organization that aims to promote global economic stability and growth. Website: www.imf.org
HR Analyst (IMF General Services – HR Operations)
International Monetary Fund
Washington D.C.
05.2021 - 07.2022
Company Overview: The International Monetary Fund (IMF) is an international organization that aims to promote global economic stability and growth. Website: www.imf.org
Provided HR operational support across Benefits & Entitlements Administration.
Liaised with HR Business Partners, and managers to manage employee registrations and de-registrations.
Delivered customer service through ServiceNow, addressing HR policy inquiries and process improvements.
The International Monetary Fund (IMF) is an international organization that aims to promote global economic stability and growth. Website: www.imf.org
HR Consultant (Benefits Section)
Organization of American States
Washington D.C.
10.2016 - 05.2021
Company Overview: The Organization of American States (OAS) is a continental organization founded on 30 April 1948, in Bogotá, Colombia, with the purpose of regional solidarity and cooperation among its member states. Website: www.oas.org
Led immigration and visa compliance for 1,500+ employees across multiple visa categories (G-4, G-5, EAD), advising senior HR leaders and stakeholders on risk mitigation and process optimization.
Developed and implemented policies to enhance compliance and efficiency in G-5 visa administration.
Managed relationships with payroll vendors and ensured adherence to U.S. regulations.
Spearheaded initiatives such as the OAS Leadership Academy (L2T) and e-learning programs.
Designed and execution of development programs to close skill gaps, enhancing employee growth and engagement. Achieved an 80% increase in customer satisfaction with the Inter American Commission of Human Rights (IACH) through impactful training initiatives.
The Organization of American States (OAS) is a continental organization founded on 30 April 1948, in Bogotá, Colombia, with the purpose of regional solidarity and cooperation among its member states. Website: www.oas.org
Company Overview: The Organization of American States (OAS) is a continental organization founded on 30 April 1948, in Bogotá, Colombia, with the purpose of regional solidarity and cooperation among its member states. Website: www.oas.org
Assisted in managing health and life insurance plans for over 2,000 employees and retirees.
Supported communication initiatives related to insurance policies and benefits administration.
The Organization of American States (OAS) is a continental organization founded on 30 April 1948, in Bogotá, Colombia, with the purpose of regional solidarity and cooperation among its member states. Website: www.oas.org
Carolina Marín-Franco, HR Manager - Benefits Section, Organization of American States (OAS), Cmarin@oas.org
Volunteer Experience
American Red Cross, Volunteer trained in Shelter Fundamentals, Disaster Cycle Services, Basic Instructor Specialty – Interpreter, Washington, DC & MD, 08/01/19 - Currently Active
OASFCU DC, Volunteer in the Nominating Committee, Providing guidance in recruitment, performance, engagement and retention of volunteers, 05/01/19 - Currently Active
MIRA USA, Speaker, Contributed as a Panelist in the workshops (2) of the Career Development & Work Skills Training Program, MD, 04/01/20 - 08/01/23
OAS KM Group, Volunteer, Knowledge Management Initiatives, Washington, DC – US, 2019 - 2021
Amazona Foundation, Speaker Volunteer, Non-Profit Works on deconstructing harmful traditional gender roles attributed to men, women and people of gender and sexual diversities in society, DC, 2019 - Currently Active
Affiliations
During Q1 2022, I received an "Outstanding" performance rating from the Section Chief of HR Operations in recognition of proposing and implementing an innovative solution for the Visa Unit. I proposed a standardized template for requesting G-4 visas for Staff Members and their dependents. To develop this solution, I collaborated closely with the iCloud Team, Onboarding Team, Visa Unit, Executive Offices and other internal departments, gathering input on how to integrate all necessary data required for the Diplomatic Note.
As a result of this project, we successfully created a system feature that allows the issuance of TDY (Temporary Duty) letters for Staff Members based overseas, enabling them to travel to the U.S. for official missions when needed.
Training and Investigation Manager at International Monetary Fund (IMF)- Garda World SecurityTraining and Investigation Manager at International Monetary Fund (IMF)- Garda World Security