Summary
Overview
Work History
Education
Skills
Languages
Timeline
Waitress

Gaby Morales

Annapolis,MD

Summary

Adept at thriving in high-pressure environments, I leveraged my strong multitasking and customer service skills at Level Small Plates Lounge to enhance guest experiences and maintain operational excellence. Demonstrated leadership as Sonic's Assistant Manager, significantly improving customer satisfaction and team efficiency. Expert in accurate money handling and hospitality service, I consistently exceed employer expectations.

Overview

7
7
years of professional experience

Work History

Waitress

Level Small Plates Lounge
01.2025 - Current
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Proved successful working within tight deadlines and a fast-paced environment.

Assistant Manager

Sonic
05.2018 - 01.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Barista

Dunkin Donuts
10.2019 - 05.2021
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.

Education

N/A - N/A

Annapolis High School
Annapolis
08.2023

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Team collaboration
  • Memory retention
  • Accurate money handling
  • Time management
  • Order management
  • Hospitality service expertise

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Waitress

Level Small Plates Lounge
01.2025 - Current

Barista

Dunkin Donuts
10.2019 - 05.2021

Assistant Manager

Sonic
05.2018 - 01.2022

N/A - N/A

Annapolis High School

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Gaby Morales