Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Gaby Munoz

Harrison,NJ

Summary

Driven professional with a proven track record at Munoz Transportation LLC, enhancing dispatcher operations and integrating new territories to boost efficiency. Excelled in customer communication and decision-making, achieving significant service quality levels. Skilled in employee training and adept at fostering high-performance teams. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Dispatcher Manager

Munoz Transportation LLC
02.2022 - Current
  • Analyzed key performance indicators to identify areas for improvement in dispatcher operations, driving continuous process enhancements.
  • Managed a team of dispatchers, promoting teamwork, accountability, and high-performance standards.
  • Developed and implemented customer service policies and procedures.
  • Supported business growth by successfully managing the integration of additional territories into existing dispatch operations while maintaining service quality levels.

Bank Teller

Greater Alliance Federal Credit Union
11.2020 - 01.2022
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.

Receptionist

Greater Bergen Community Action
10.2017 - 10.2020
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Education

CDA Preschool - Infant And Toddlers

Hudson County Community College
Jersey City, NJ
07.2016

Skills

  • Employee Training
  • Effective Communications
  • Workflow Planning
  • Schedule Coordination
  • Multiple project coordination
  • Decision-Making

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Dispatcher Manager

Munoz Transportation LLC
02.2022 - Current

Bank Teller

Greater Alliance Federal Credit Union
11.2020 - 01.2022

Receptionist

Greater Bergen Community Action
10.2017 - 10.2020

CDA Preschool - Infant And Toddlers

Hudson County Community College
Gaby Munoz