Summary
Overview
Work History
Education
Skills
Relevant Coursework
Timeline
Generic

Gaby Murillo

Centreville,VA

Summary

Customer-focused professional with a background in customer service roles for over four years. Skilled in handling and maintaining composure in high-pressure environments. Efficient in managing multiple tasks, high call volumes, and proficient in customer service software tools. I plan to continue my education with a Bachelor's degree at George Mason University in the spring of 2025. Currently, seeking an administrative assistant position in an office-centric environment where I can utilize my skills and attributes.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

The Home Depot Inc
Chantilly, VA
12.2020 - Current
  • Supports customer service goals and enhances relations through friendly, knowledgeable, and positive communication
  • Answer customer inquiries and provided accurate information regarding products and services.
  • Answer incoming calls and providing frontline customer support or assistance with product and service transactions.
  • Trains, coaches, and develops new hires on products and services demonstrating best practices and protocols to reduce process gaps
  • Process returns and ensure that all order pick ups and deliveries are ready

Barista/Customer Service Cashier

Panera Bread
Chantilly, VA
07.2020 - 12.2020
  • Monitored inventory levels of supplies and restocked when necessary.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Demonstrated menu expertise and product knowledge, offering customized options and recommendations

Hostess

Glory Days Grill
Centreville, VA
09.2019 - 12.2019
  • Managed the waiting list, ensuring that all parties were seated in a timely manner.
  • Tracked inventory of tableware, linens, condiments., ensuring adequate supply levels at all times.
  • Thrived in a fast-paced, high-pressure environment, particularly during peak hours and busy weekends.

Education

Associate of Science - Business Administration

Northern Virginia Community College
Annandale, VA
05-2024

Skills

  • Proficient in MS Office 365
  • Intermediate in Excel
  • Exceptional organizational, problem-solving, & time management skills
  • Strong attention to detail and good analytical skills
  • Bilingual in English and Spanish

Relevant Coursework

  • Accounting
  • Economics
  • International Business
  • Business Statistics

Timeline

Customer Service Representative

The Home Depot Inc
12.2020 - Current

Barista/Customer Service Cashier

Panera Bread
07.2020 - 12.2020

Hostess

Glory Days Grill
09.2019 - 12.2019

Associate of Science - Business Administration

Northern Virginia Community College

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Gaby Murillo