Ana Gabriela Meza
Deleon Springs,USA
Summary
Seeking a challenging yet rewarding role to leverage my communication and problem-solving skills to provide exceptional service to customers and contribute to the growth of the company.
Overview
13
13
years of professional experience
Work History
Lab Customer Support Representative I & II
DaVita
07.2018 - Current
- Assisted Clinical Lab Support in performing audits on performed testing and quality control using approved laboratory procedures and instrumentation.
- Trained new teammates in Laboratory Customer Support policies, procedures and processes and mentored new hires for seamless integration into the customer support team.
- Actively participated in company-wide initiatives aimed at enhancing overall current processes in the spirit of continuous improvement.
- Collaborated with internal and external cross-functional teams to address customer needs and provide outstanding customer support.
- Enhanced customer satisfaction by resolving complex issues, providing timely solutions and escalating unresolved concerns from customers.
- Streamlined support processes for improved efficiency and reduced response times.
- Fostered a culture of continuous learning by sharing best practices across the team regularly.
- Mentored new hires for seamless integration into the customer support team.
Customer Service Representative
Walgreens
04.2015 - 10.2016
- Effectively balanced multiple responsibilities including cashiering duties handling cash registers during busy periods without compromising quality service delivery.
- Resolved customer complaints promptly, resulting in increased loyalty and repeat business.
- Maintained a clean and organized store environment for optimal shopping experience.
- Managed inventory levels accurately, minimizing stockouts and ensuring product availability for customers.
- Implemented promotional strategies effectively within the store layout resulting in increased visibility of featured products.
- Trained new employees on store procedures and systems, contributing to the development of a high-performing team.
- Handled returns and exchanges professionally, retaining customer trust while adhering to company guidelines.
Dental Front Office Receptionist
Lake George Dental
09.2012 - 05.2015
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Contributed to a pleasant atmosphere by greeting patients upon arrival, providing them with relevant paperwork, and guiding them through the check-in process.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Maintained strict adherence to HIPAA regulations, ensuring the confidentiality of sensitive patient information at all times.
Restaurant Cashier
Rod's Seafood
08.2011 - 08.2012
- Took to-go orders by phone, answered customer questions, and informed customer of menu items.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Collaborated with restaurant staff to ensure optimal efficiency during peak dining hours.
- Managed cash drawer accurately, ensuring proper handling of currency and daily reconciliation procedures.
Education
Taylor High School
05.2010
Skills
- Adaptability and ability to work under pressure
- Customer Attentiveness
- Issue and Resolution Tracking
- Support Services
- Help Desk Support
- Report Generation
- Problem-Solving
- Customer Service
- Interpersonal Skills
- Microsoft Windows and Office
- Teamwork and Collaboration
- Call Management
- Customer service expert
- Active Listening
- Good communication
- Customer Success Management
- Complaint Handling
Awards
Florida ready to work, 02/16/10
References
- Karen Yovanavich, Walgreens Manager, (386) 738-3829
- Eva Mendez, Stetson University Payroll Specialist, (386) 206-5182
- Lorena Mendez, VP Pediatrics Call Center, (386) 747-0353
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Lab Customer Support Representative I & II
DaVita
07.2018 - Current
Customer Service Representative
Walgreens
04.2015 - 10.2016
Dental Front Office Receptionist
Lake George Dental
09.2012 - 05.2015
Restaurant Cashier
Rod's Seafood
08.2011 - 08.2012
Taylor High School
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