Gaddiel Padilla-Burgos
Orlando,FL
Summary
Reliable and detail-oriented professional with experience in customer service, administrative operations, and payroll coordination. Background as a flight attendant with Spirit Airlines, delivering high-quality service, ensuring safety compliance, and performing effectively in fast-paced, high-pressure environments. Currently supporting daily operations for a small business, managing payroll processing, administrative communications, scheduling, and client coordination. Known for strong organizational skills, adaptability, and the ability to maintain professionalism while handling multiple responsibilities. Committed to delivering efficient service, supporting team operations, and creating positive experiences for both clients and colleagues.
Overview
6
6
years of professional experience
Work History
Administrative & Payroll Lead
Cooling Providers LLC
Orlando, FL
12.2025 - Current
- Processed payroll for technicians, ensuring accurate hours and timely payments
- Managed company email communications, scheduling, and client inquiries
- Maintained records, invoices, and internal documentation
- Coordinated service appointments and supported daily operations
- Assisted with onboarding and administrative support for contractors
- Collaborated with HR to streamline onboarding processes, improving new hire payroll integration timelines.
- Conducted regular audits of payroll records to identify discrepancies and implement corrective actions.
Flight Attendant
Spirit Airlines
Orlando, FL
10.2021 - 05.2026
- Ensure passenger safety and comfort by following FAA and company procedures on every flight.
- Conduct pre-flight safety checks and communicate emergency protocols clearly and confidently.
- Deliver responsive and friendly customer service, assisting passengers with seating, carry-ons, and special needs.
- Handle in-flight situations calmly, including delays, medical concerns, and difficult interactions.
- Promote and process onboard sales, contributing to overall flight performance goals.
- Collaborate closely with flight crew and ground teams to maintain on-time performance and a smooth travel experience.
- Maintain a professional, approachable presence in a fast-paced, high-pressure environment.
Mortgage Services Associate
Oriental Bank
San Juan, PR
07.2020 - 04.2021
- Developed strong customer service skills through daily interactions with customers.
- Trained new employees on basic customer service techniques and procedures.
- Answered phone calls from potential customers to direct to appropriate products or departments.
- Updated existing databases with new entries on a regular basis.
- Developed organizational skills to effectively manage large amounts of paperwork and records in an efficient manner.
Education
Master of Business Administration (M.B.A.) - Human Resources Management
Caribbean University
Bayamon05.2026
BBA - Business Administration and Management
Caribbean University
Bayamon05.2024
Skills
- Adaptability and flexibility
- Public speaking
- Customer service
- Problem solving
- Reliability and punctuality
- Time management
- Safety procedures
- Team collaboration
- Team worker
- Leading teams
- Recordkeeping skills
REFERENCES
References available upon request
Languages
Spanish
English
Timeline
Administrative & Payroll Lead
Cooling Providers LLC
12.2025 - Current
Flight Attendant
Spirit Airlines
10.2021 - 05.2026
Mortgage Services Associate
Oriental Bank
07.2020 - 04.2021
BBA - Business Administration and Management
Caribbean University
Master of Business Administration (M.B.A.) - Human Resources Management
Caribbean University