Gadiel Ferrer
Little Elm,TX
Summary
Reliable and hardworking professional with over 3 years of experience in customer service and hands-on shop environments. Skilled in maintaining customer satisfaction, improving workflow efficiency, and supporting welding operations. Certified in welding with hands-on experience in TIG, MIG, and Stick processes. Known for strong communication, problem-solving, and the ability to perform effectively in fast-paced environments.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
Work History
Customer Relations Assistant
Dave’s Big Welder
Little Elm, Texas
05.2020 - Current
- Maintained high levels of customer satisfaction by addressing concerns and ensuring quality job completion
- Communicated project progress clearly with customers to build trust and transparency
- Assisted in shop operations with hands-on exposure to TIG, MIG, and Stick welding processes
- Improved tool organization, reducing downtime and increasing overall efficiency
- Ensured materials were prepared and available ahead of time to prevent workflow delays
- Built and maintained professional relationships with customers
- Worked effectively in a fast-paced environment while maintaining safety and attention to detail
Education
Welding Certification - Welding
Lincoln Tech
Grand Prairie, TX 03.2024 - 03.2025
The Colony High School
The Colony, TXSkills
- Customer Service & Client Relations
- TIG, MIG, and Stick Welding
- Welding Safety & Procedures
- Shop Organization & Workflow Efficiency
- Communication (Bilingual, if applicable)
- Problem Solving
- Time Management
- Team Collaboration
- Material Preparation & Handling
Languages
Spanish
Native/ Bilingual
A1
Timeline
Welding Certification - Welding
Lincoln Tech
03.2024 - 03.2025
Customer Relations Assistant
Dave’s Big Welder
05.2020 - Current
The Colony High School