Summary
Overview
Work History
Education
Skills
Accomplishments
Work Preference
Timeline
COMMUNICATIONS
Open To Work

Gadiel Anthony Velez-Lopez

Sanford,FL

Summary

Results-driven Customer Retention Professional with expertise in Client Relationship Management and Problem Resolution. Proficient in developing strategies that enhance Customer Satisfaction and Loyalty using CRM Software. Recognized for strong teamwork and adaptability, consistently achieving high levels of Customer Engagement and Retention in dynamic environments.

Overview

11
11
years of professional experience

Work History

Customer Retention Professional

Charter Communications
06.2016 - 12.2022
  • Enhanced customer satisfaction by effectively addressing concerns through active listening.
  • Increased sales by promoting Spectrum's value-added plans to nationwide callers.
  • Developed strategies to improve customer loyalty and decrease churn rates.
  • Mentored junior team members, resulting in improved overall team performance.
  • Analyzed customer feedback to implement meaningful service enhancements.
  • Streamlined workflows through process improvements, boosting operational efficiency.

Assistant Manager

Burger King
05.2012 - 07.2016
  • Enhanced team performance by supervising shifts and ensuring operational compliance.
  • Facilitated new hire training and orientation, improving employee readiness and engagement.
  • Analyzed customer feedback to drive service improvements and operational adjustments.
  • Developed comprehensive training materials, streamlining onboarding for new team members.
  • Managed cash handling procedures, ensuring accuracy and compliance with financial standards.

Education

High School Diploma -

Oviedo High School, Oviedo, FL
01.2012

3.2 GPA


Skills

Call center experience

CRM software

Team member training

Multitasking and organization

Fast learner

Problem-solving

Positive and friendly

Customer support

Willingness to lead

Complaint handling

Payment processing

Account management

Team performance

Teamwork and collaboration

Calm and professional under pressure

Computer skills

Understanding customer needs

Accomplishments

  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.

Work Preference

Work Type

Full TimeGig Work

Location Preference

Remote

Timeline

Customer Retention Professional - Charter Communications
06.2016 - 12.2022
Assistant Manager - Burger King
05.2012 - 07.2016
Oviedo High School - High School Diploma,

COMMUNICATIONS

Though only having job excellent experience in one of two jobs, I have demonstrated growth and success in my current position, customer service experience, as well as longevity, dedication, commitment, loyalty, leadership and that I can work under pressure. I'm ready for a new challenge and opportunity to where I can further thrive and advance myself.

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