Gadiid Warsame

Experienced Data Technician at Amazon web services, proficient in data analysis, fiber optic installation, troubleshooting, and labeling. Along with system maintenance and efficiency. Skilled in managing large datasets, ensuring data integrity, and optimizing data workflows. Strong background in collaborating with cross-functional teams to support data-driven decision-making.

• Installed, configured, and maintained critical network infrastructure components—including switches, routers, and structured cabling
• Execute on-site troubleshooting and replacement of malfunctioning hardware within data center infrastructure
• Assessed connectivity issues and evaluated equipment, software, and hardware to identify areas for improvement and enhance system performance
• Provide technical support either by phone, remote access, or site visits
• Support server hardware installations, software deployments, and implementation of backup solutions to ensure system reliability and data integrity
• Maintain oversight of hardware supplies and spare part inventories to ensure operational readiness
• Maintained good work relationships by creating positive rapport with co-workers through effective communication and team-play attitudes.

Effectively managed IT support requests, resulting in reduced response times and increased system uptime. Contributed to the implementation of Active Directory configurations, enhancing security and access control. Developed comprehensive IT documentation for training and operational procedures, ensuring adherence to industry best practices

• Maintain and administer computing environments, including desktops, laptops, servers, and network devices
• High-quality enterprise IT support by effectively prioritizing and resolving service requests through the application of advanced troubleshooting methodologies
• Partnered with IT teams and stakeholders to evaluate solutions and implement system improvements that enhanced operational efficiency.
• Managed and documented task progress using ticketing systems, time tracking tools, and email to ensure transparency and accountability.
• Assessed network design plans and executed the installation of copper and fiber-optic cabling infrastructure to enhance network reliability and efficiency.
• Adhered to safety and industry standards and maintain a safe and productive workspace

• Carried out frequent security patrols to proactively deter and detect potential threats
• Assisted in training new security personnel on protocols and procedures.
• Identified and reported incidents and potential hazards to management to ensure prompt corrective action.
• Coordinated with local police agencies to improve site safety and in emergency responses.
• Checked and verified photo identification prior to granting facility access.
• Maintained detailed logs of daily operations and observations to support incident tracking and reporting.