Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

GADISSA BALCHA

Summary

Highly motivated and detail-oriented IT specialist with a strong foundation in computer science and recent graduate of cybersecurity. Proficient in troubleshooting and resolving technical issues, with expertise in IT and cybersecurity tools and technologies. Possesses knowledge of cyber threats and vulnerabilities assessment, as well as experience with security protocols and best practices. Committed to providing exceptional service and ensuring the confidentiality, integrity, and availability of sensitive data. Seeking an IT specialist, cybersecurity analyst and SOC analyst opportunity where I can apply my skills and contribute.

Overview

7
7
years of professional experience
1
1
Certification

Work History

IT Specialist

IRS
07.2024 - Current
  • Configured hardware, devices, and software to set up work stations for employees.
  • Managed hardware and software inventory, ensuring timely updates and replacements as needed.
  • Provided exceptional customer service by promptly addressing problems reported by end-users.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Used ticketing systems to manage and process support actions and requests.
  • Installed, configured and maintained computer systems and network connections.

IT Support

Joy Adult Family Home
03.2022 - 02.2024
  • Analyzed customer feedback to identify areas of improvement
  • Repaired network equipment and software, maintaining computer and network equipment in safe and functional operating condition
  • Assessed malfunctions of computer applications, determining appropriate actions to maintain computer and network operations
  • Provided technical support over phone and in-person to resolve issues
  • Inspected and diagnosed issues with equipment to determine appropriate solutions
  • Creating documents on Word, Google doc, and Excel
  • Install and maintain workstations like computer, fax, printer, scanner, and other peripheral devices to ensure smooth workflow
  • Regularly update software and hardware to keep workstations running efficiently and securely.

Driver

Amazon
09.2021 - 09.2023
  • Completed on-time deliveries by choosing best and most efficient routes
  • Read maps, followed oral and written instructions and used GPS technology to make deliveries
  • Completed rush deliveries on tight timetables to satisfy customer needs
  • Fostered positive working relationships with regular customers
  • Completed daily routes in accordance with customer delivery expectations.

Manufacturing Associate

Columbia Sportswear
03.2018 - 02.2019
  • Inspected finished products for quality and adherence to customer specifications
  • Inspected products and machines to maintain quality and efficiency
  • Assembled products according to changing daily work orders and specific customer needs
  • Made sure that products were produced on time and are of good quality
  • Organized work to meet demanding production goals

Education

Bachelor of Science - Cybersecurity

Clark College
Clark College
09.2024

Skills

  • Linux/Mac/Windows
  • Organizational Communication
  • Hardware & Software Troubleshooting
  • MS Office
  • Collaboration
  • Desktop Support
  • Strong Attention to detail
  • Network Support
  • Active Directory
  • Customer Service
  • Computer Operation
  • Technical Support
  • End-point Support
  • Ticketing tools/Jira
  • ServiceNow
  • IRWorks
  • Information Security
  • Incident Response
  • Vulnerability Assessment
  • Threat Intelligence
  • Threat Hunting
  • Penetration Testing
  • Cyber kill chain
  • Security Operations Center
  • System Hardening
  • Intrusion Detection
  • Two-Factor Authentication
  • Social Engineering Prevention
  • IoT Security
  • Cybersecurity frameworks
  • Risk Assessment
  • Risk Management
  • Wireshark
  • Nmap
  • Splunk
  • Suricata
  • Threat Modeling
  • Nessus

Certification

  • Google IT Support Certificate
  • Google Cybersecurity Professional Certificate

Interests

  • I like to play soccer, go to Gym, hiking and fly recreational drone on my free time

Timeline

IT Specialist

IRS
07.2024 - Current

IT Support

Joy Adult Family Home
03.2022 - 02.2024

Driver

Amazon
09.2021 - 09.2023

Manufacturing Associate

Columbia Sportswear
03.2018 - 02.2019

Bachelor of Science - Cybersecurity

Clark College

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GADISSA BALCHA