Gadner Francois
Miami Gardens,FL
Summary
Motivated professional skilled at building strong working relationships with fellow staff, supervisors and community members. Excel at creative problem solving, data entry, and computer software utilization with the ability to manage multiple projects under tight deadlines. Self-starter and independent thinker accomplished in a teamwork atmosphere. Current work as an Organized Patient Service Representative , Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
11
11
years of professional experience
Work History
Patient Care Coordinator
Cora Physical Therapy
Miami , FL
09.2022 - Current
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Delivered excellent patient experiences and direct care.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
Beach Manager
Boucher Brothers
Miami , FL
06.2018 - 05.2022
- Used Exel to complete and maintain records of beach and weather conditions, incident information and emergency medical occurrences.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Defined clear targets and objectives and communicated to other team members.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Beach Attendant
Boucher Brothers
Miami , FL
11.2017 - 06.2018
- Maintained surveillance of patrons on beach and acted immediately and appropriately to secure safety in event of emergency.
- Patrolled beach to enforce rules and regulations and issued stern warning to violators to protect health and well-being of beach-goers.
- Assisted guests with renting and setting up umbrellas, beach chairs, bicycles, kayaks and paddle boards and collected items at closing to maintain inventory.
- Inspected recreational equipment prior to each shift to detect damage and wear.
- Assisted customers by retrieving beach equipment, answering questions and helping physically disabled.
- Wiped down beach furniture and equipment to maintain cleanliness.
Locksmith/Warehouse Associate
Locks Co.
Miami Gardens, FL
06.2013 - 11.2017
- Used key cutting machines to duplicate or cut new keys.
- Communicated with customer about specific security needs, adapting plans to meet needs and budget constraints.
- Checked orders with care and proactively handled issues impacting order accuracy or delivery deadlines.
- Assisted with regular cycle counts and large-scale inventory audits to maintain accurate records.
Education
Associate of Arts -
Miami Dade College
Miami, FLHigh School Diploma -
Dr. Michael M. Krop Senior High School
Miami, FL06.2012
Skills
- Exceptional organizational skills
- Expert in utilizing computer software systems
- Data entry and typing
- Creative problem solver
- Dependable, attention to detail and a fast learner
- Ability to work with persons of a diverse background
- Maintain a positive attitude while working with employees and customers
- Effectively and professionally communicate with customers
- Exceptional Customer Service
- Cash Handling
- Exceptional Telephone Etiquette
- Conflict Resolution Techniques
Accomplishments
- Cultivated positive rapport with fellow employees , Hotel Partners and customers.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 16 staff members.
- Achieved 89 % of sales quote.
- Completed manager training program.
- Trained and mentored employees
Languages
English. Spoken: Advanced, Written: Advanced, and Read: Advanced
Haitian Creole . Spoken: Intermediate and Read: Intermediate
Additional Skills
- Decision making and critical thinking
- Accuracy and attention to detail
- Problem analysis, use of judgment and ability to solve problems efficiently
- Computer software skills i.e. Microsoft Word, Excel, PowerPoint and Adobe
- Strong communication skills
- Typing and data entry
Timeline
Patient Care Coordinator
Cora Physical Therapy
09.2022 - Current
Beach Manager
Boucher Brothers
06.2018 - 05.2022
Beach Attendant
Boucher Brothers
11.2017 - 06.2018
Locksmith/Warehouse Associate
Locks Co.
06.2013 - 11.2017
Associate of Arts -
Miami Dade College
High School Diploma -
Dr. Michael M. Krop Senior High School
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