Gadson Karanu
Townsend,DE
Summary
Versatile and dynamic, with a proven track record at OSL Wireless, I excel in customer relations and mobile device management. My adaptability and collaborative spirit have consistently driven team success and enhanced customer satisfaction, showcasing a unique blend of technical proficiency and interpersonal skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Mobile Expert
OSL Wireless
Altoona, PA
11.2024 - 12.2024
- Organized the store by returning merchandise to the proper areas and restocking displays.
- Provided customer service and technical support for mobile devices, tablets, and other wireless products.
- Handled returns and exchanges according to company policies.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Advised customers on which model best suits their needs based on budget constraints and desired features.
- Ticketed, arranged, and displayed merchandise to promote sales.
- Greeted customers to determine wants or needs.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Processed sales transactions accurately and efficiently using point-of-sale systems.
- Maintained an inventory of all product accessories, including chargers and cases, that were available for purchase in-store or online.
- Demonstrated the use of various applications on mobile devices, such as email, messaging, music, and photos.
- Provided guidance on how best to secure personal information stored on a user's device through security measures such as password protection.
- Assisted customers in setting up new devices and transferring data from old to new devices.
- Recommended additional accessories or services that would complement the customer's device experience.
- Opened and closed cash registers by counting money, separating charge slips, and balancing drawers.
- Placed special orders or called other stores to find desired items.
- Recommended, selected, and located merchandise based on customer desires.
- Diagnosed software issues on mobile devices using troubleshooting techniques.
- Resolved customer complaints regarding their mobile device experience in a timely manner.
- Answered store and merchandise questions and led customers to wanted items.
Esports Broadcast Producer
The Esports Company
Altoona, PA
10.2024 - 12.2024
- Remained composed, polished, and highly productive, even during moments of extreme stress, to achieve optimal results.
- Coordinated work of lighting and sound crews to streamline production operations.
- Managed multiple projects simultaneously while meeting tight deadlines without sacrificing quality standards.
- Stayed calm and polished at all times, even during moments of extreme stress or when dealing with difficult personalities, to accomplish professional goals.
- Established pace of programs and sequences of scenes according to time requirements and cast and set accessibility.
- Compiled scripts, program notes, and other materials related to productions.
- Prepared staff, anchors, and video production teams to properly handle streaming scenarios.
- Assisted in training junior producers on best practices when creating broadcast productions.
- Conferred with technical directors, crew members, and writers to discuss the details of production.
- Completed day-to-day duties accurately and efficiently.
- Worked effectively in team environments to make the workplace more productive.
- Maintained updated knowledge through continuing education and advanced training.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Door to Door Field Expert
Home Genius Exteriors
Altoona, PA
09.2024 - 09.2024
- Maintained updated knowledge through continuing education and advanced training.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Achieved cost savings by developing functional solutions to problems.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Updated and maintained databases with current information.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Utilized various software and tools to streamline processes and optimize performance.
- Worked effectively in team environments to make the workplace more productive.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Walmart Remodel Associate(OSL)
OSL Retail Services
Middletown, DE
07.2024 - 08.2024
- Demonstrated best safety practices working at heights and lifting various objects.
- Followed safety protocols when operating machinery or working at heights.
- Performed demanding physical work over extended periods and modeled a positive attitude.
- Gained independent working skills and guided and mentored less experienced team members.
- Managed inventory levels for supplies and tools used in jobs.
- Maintained cleanliness of the job sites at all times.
- Completed routine maintenance and repair.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Maintained updated knowledge through continuing education and advanced training.
Freelance Sports/Activities Photographer
Penn State Altoona
Altoona, PA
10.2023 - 05.2024
- Deliver quality products within deadlines established by clientele.
- Managed photography studio equipment, scheduling maintenance and upgrades as needed.
- Edited and retouched photos using Adobe Photoshop and Lightroom to enhance image quality.
- Assisted in the planning and executing of exhibit displays for galleries and public spaces.
- Utilized filters, edits, and aftereffects to enhance photos.
- Set up camera control equipment, stands, and tripods for shoots.
- Uploaded digital images for editing, archiving, and electronic transmission.
- Provided photography services for corporate events, capturing key moments and branding materials.
- Set up lighting equipment and adjust camera settings to capture desired images.
- Maintained various studio equipment.
- Provide direction to models and subjects throughout photoshoots while capturing natural expressions.
- Train assistants on the proper use of photography equipment and techniques used in the industry.
- Created and maintained an online portfolio to showcase photography work and attract new clients.
Early Morning Replenishment Team
Michaels
Middletown, US
08.2022 - 04.2023
- I greeted each customer and offered assistance in finding requested items, helping to boost customer satisfaction and retention.
- Monitored the sales floor to identify customers needing assistance, and merchandise requiring replenishment.
- Performed floor moves, merchandising, display maintenance, and housekeeping to keep sales areas well-stocked, organized, and current.
- Followed company policies, rules, and procedures to promote company goals and maintain safety.
- Observed strict safety measures while stocking shelves to prevent falls and mishaps.
- Greeted customers and courteously responded to inquiries.
- Unloaded delivery trucks and stocked shelves with incoming merchandise.
- Kept work areas clean, neat, and organized for optimal productivity and worker safety.
- Checked shelves in the department to determine replenishment needs.
Crew Member
Wendy's
Middletown, US
08.2021 - 10.2021
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person
- Drove team success by completing assigned task quickly and accurately
- Wiped down tables and equipment, swept and refilled stock
- Packed fast food products in approved containers, cups and bags
- Organized and restocked supplies to support operations and team productivity
- Kept restaurant lobby, front counter, drive-thru, kitchen and restrooms neat and clean throughout shift
Education
High school diploma -
Middletown High School
Middletown, DE06.2023
Some College (No Degree) - Cyber Security
Penn State Altoona
Altoona, PASkills
- Cash handling
- Stocking and replenishing
- Heavy lifting
- Customer Relations
- Adaptability and flexibility
- Food packaging and labeling
- Inventory counts
- Packaging and labeling
- Drive-Thru Operations
- Supplies monitoring and restocking
- Teamwork and collaboration
- Valid driver's license
- Equipment Troubleshooting and Maintenance
- Mobile device management
Personal Information
- Age: 20
- Motivated and detail-oriented professional with a strong background in managing operations and ensuring efficiency. Skilled in problem-solving, organization, and delivering results in fast-paced environments. Committed to contributing to team success and driving positive outcomes.
Affiliations
- Ran Track for Middletown Highschool for 3 years.
Accomplishments
- Athletic Award from Track and Field
Certification
- Drivers License
Languages
English
Full Professional
References
References available upon request.
Timeline
Mobile Expert
OSL Wireless
11.2024 - 12.2024
Esports Broadcast Producer
The Esports Company
10.2024 - 12.2024
Door to Door Field Expert
Home Genius Exteriors
09.2024 - 09.2024
Walmart Remodel Associate(OSL)
OSL Retail Services
07.2024 - 08.2024
Freelance Sports/Activities Photographer
Penn State Altoona
10.2023 - 05.2024
Early Morning Replenishment Team
Michaels
08.2022 - 04.2023
Crew Member
Wendy's
08.2021 - 10.2021
High school diploma -
Middletown High School
Some College (No Degree) - Cyber Security
Penn State Altoona
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