Gae Sorrentino

Work History

Mental Health America Dutchess County (MHA)

12.2021 - 04.2024

Proficient in providing immediate crisis intervention and support to individuals facing distressing situations.
Experienced in implementing strategies to mitigate the risk of individuals in crisis causing harm to themselves or others.
Skilled in empathetic listening, de-escalation techniques, and crisis management protocols
Delivered crisis intervention and counseling services both in-home and via telephone, ensuring immediate support for individuals until linked with suitable ongoing assistance
Dedicated to facilitating timely access to appropriate services for those who require ongoing mental health or co-occurring mental health and substance abuse services.
Committed to maintaining confidentiality, fostering trust, and promoting the well-being of those in crisis.
Experienced in navigating service systems, conducting assessments, and collaborating with interdisciplinary teams to ensure comprehensive care.
Skilled in advocating for clients to access appropriate resources and coordinating follow up care to promote continuity of support.
Proficient in actively participating in community outreach in support of identifying individuals at heightened risk for crisis situations.
Participated in biweekly meetings with local hospitals to coordinate services for individuals experiencing homelessness and frequent hospital visits, fostering collaboration to address their specific needs.

Mental Health America Of Dutchess County

06.2021 - 11.2021

Aided the Program Director in executing OMH and other regulatory directives, ensuring compliance with established guidelines.
Provided on-site guidance and supervision for interns and staff members.
Managed orientation and training sessions for new staff members, ensuring adherence to transition service protocols established in collaboration with MidHudson Regional Hospital.
Worked collaboratively with a multidisciplinary team to facilitate safe discharges and provide intensive support, with the goal of minimizing hospital admissions.
Participated in weekly meetings with local hospitals to ensure program engagement with high-utilization case.
Consistently remained professional and poised when dealing with all personnel, even during moments of extreme stress.
Increased navigational accuracy by consistently updating and maintaining electronic charts and navigation tools.

Mental Health America Of Ducthess County

06.2013 - 05.2021

Delivered services to a dynamic caseload of over 50 individuals diagnosed with a severe mental illness, multiple chronic medical conditions and/or substance abuse challenges.
Conducted comprehensive care planning, standardized risk assessment, and facilitated linkage to the appropriate providers for new individual admissions.
Maintained regular and close contact with individuals through home, community and hospital visits.
Experienced in aiding with accessing essential services such as insurance, temporary assistance, food stamps, and housing through collaborating with the local social service office.
Facilitated and supported individuals in applying for Social Security Income (SSI) or Social Security Disability (SSDI) benefits, providing guidance and assistance throughout the application process.
Facilitated the enhancement of individual independence and overall functioning across living, learning, working and socialization domains.
Achieved reduction in hospital emergency department visits through targeted interventions and proactive support strategies.
Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.

Rehabilitation Support Services, Inc.

07.2012 - 05.2013

Supported individuals facing mental health challenges, substance abuse issues, and developmental disabilities in achieving their goals for independent living and daily life skill development.
Worked collaboratively to develop personalized service plans for individuals, tailored to their specific goals and needs.
Championed the needs of individuals by liaising with community organizations and service providers to ensure access to necessary support and resources.
Facilitate weekly meetings regarding housing and other safety issues.
Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
Used company software and databases to maintain records of services performed and patient conditions.

Devereux Foundation

12.2010 - 04.2012

Work with intellectually disabled and mental health individuals helping them achieve independence.
Establish community-based training opportunities.
Provide quality care in a safe, healthy environment while fostering therapeutic interaction between staff and individuals.
Evaluated client progress regularly, adjusting care plans as needed to maximize effectiveness and success rates.
Collaborated with multidisciplinary teams to provide comprehensive support for clients, resulting in improved outcomes.

Westchester ARC

02.2008 - 02.2010

Coordinated service plans and ensured completion of the individual’s daily requirements.
Taught educational skills and skill-based classes to develop and enhance the individual’s goals.
Established partnerships with local organizations, bolstering support for community initiatives.
Scheduled daily activities with staff and individuals to ensure appropriate coverage.