Gael Mbala
Weymouth,MA
Summary
Detail-oriented IT student and Check Processing Specialist with over 4 years of experience in technical support, programming, and customer service. Proficient in Python, SQL, VMware, and data analysis tools such as Power BI and Tableau, with a strong focus on business and cybersecurity analysis. Achieved a 20% improvement in response times while efficiently processing over 10,000 checks monthly. Dedicated to advancing knowledge and expertise in IT solutions and cybersecurity practices.
Overview
4
4
years of professional experience
Work History
Processing Clerk
Exela Technologies
Medford, USA
01.2024 - Current
- Manages high volumes of checks and financial documents, ensuring timely completion of tasks
- Executes various duties including data entry, report generation, and sorting incoming work
- Assists colleagues during peak periods, demonstrating flexibility and a strong team-oriented mindset
- Processed over 10,000 checks monthly, contributing to meeting and exceeding departmental goals.
Tier 1 Technical Support Representative
Blueprint Technologies
Bellevue, USA
01.2021 - 12.2023
- Responded promptly and efficiently to customer tickets, offering detailed information and instructions.
- Closely tracked client-facing tools to remain informed about client directives and updates, ensuring uninterrupted service delivery.
- Promoted teamwork by escalating complex tickets to team lead when necessary.
- Initiated shipments, processed cancellations, and kept clients informed.
- Maintained efficient operations by working directly with distributors to solve shipping problems.
- Analyzed reports to identify trends in customer service requests.
Education
Bachelor of Science - Information Technology with a specialization in Business Intelligence
University of Massachusetts At Boston
Boston, MA12.2025
Associate of Arts - Social Sciences
Tacoma Community College
Tacoma, WA03-2020
Skills
TTechnical Skills:
- Programming: Python, SQL
- Systems Integration: VMware, API development, containerization
- Data Analysis: Power BI, Alteryx, Tableau
- Cybersecurity: Incident response, threat analysis
- Software Development: SDLC knowledge
- Tools: Microsoft Office, CRM (Salesforce, Zendesk), Google Workspace, DocuSign, XCM, IBM, Acrobat Pro DC, Webi, OneSource, Trello
- Operating Systems: Apple, Linux, Windows
Analytical Skills:
- Strong analytical and critical thinking
- Effective data research and collection
- Troubleshooting and problem-solving
Administrative and Customer Support:
- Attention to detail, sense of urgency
- Organization, prioritization, multi-tasking
- Data entry, order processing
- Administrative support, customer service
- Dependability, adaptability
Interpersonal Skills:
- Team player with strong communication and teamwork
Activities
Editor, Una Voce Student Magazine, Tacoma Community College
Languages
French
Native/ Bilingual
References
References available upon request.
Timeline
Processing Clerk
Exela Technologies
01.2024 - Current
Tier 1 Technical Support Representative
Blueprint Technologies
01.2021 - 12.2023
Bachelor of Science - Information Technology with a specialization in Business Intelligence
University of Massachusetts At Boston
Associate of Arts - Social Sciences
Tacoma Community College
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