Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Gael Pedraza

Summary

Proven customer service expert with a strong track record at Firehouse Subs, adept in cash handling and fostering customer loyalty. Demonstrated ability to enhance sales revenue and exceed productivity goals through exceptional work ethic and integrity. Skilled in both customer assistance and maintaining high cleanliness standards, contributing significantly to workplace efficiency and customer satisfaction. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.

Overview

2
2
years of professional experience

Work History

Cashier

Firehouse Subs
08.2023 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Promoted store promotions and incentive programs to increase overall sales revenue.

Cashier, Usher, and Greeter

Starlight Cinema
05.2023 - 08.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Promoted store promotions and incentive programs to increase overall sales revenue.

Cashier, Usher, and Greeter

Starlight Cinema
06.2022 - 05.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Promoted store promotions and incentive programs to increase overall sales revenue.

Cashier

Arbys Restaurant
01.2022 - 06.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Education

Bachelor of Science - Mathematics Teacher Education

Cal Poly Pomona
Pomona, CA
05.2026

Skills

  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Cash Handling
  • Cleaning and sanitizing
  • Money Handling
  • Order Taking
  • Order Packaging

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Cashier

Firehouse Subs
08.2023 - Current

Cashier, Usher, and Greeter

Starlight Cinema
05.2023 - 08.2023

Cashier, Usher, and Greeter

Starlight Cinema
06.2022 - 05.2023

Cashier

Arbys Restaurant
01.2022 - 06.2022

Bachelor of Science - Mathematics Teacher Education

Cal Poly Pomona

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Gael Pedraza