Gael Rodriguez

Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

• Folded napkins and prepared silverware sets to provide adequate supply for host station.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
• Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.

• Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
• Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
• Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
• Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
• Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
• Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
• Checked dining area supplies of linens, wrapped silverware and replenished low stock.
• Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
• Delivered smooth and timely service to customers by offering additional silverware, extra napkins and cleaning spills.
• Worked well in diverse team settings by partnering with others to complete tasks.

• Cleaned certain pieces daily and maintained weekly, monthly and semi-annual procedures for less critical lines.
• Dumped recyclable materials and discarded refuse at appropriate disposal sites.
• Completed in-depth cleaning of machinery such as [Type] to protect consumers from contamination and illness.
• Washed down facility walls, floors and doors regularly with cleaning solutions and sprayers.
• Worked with team members from multiple departments to maintain strict cleanliness standards.
• Communicated with dispatchers regarding delays, unsafe sites and equipment breakdowns.

• Engaged with customers to effectively build rapport and lasting relationships.
• Helped customers locate products and checked store system for merchandise at other sites.
• Worked alongside retail representatives to enhance product presentations and advertising collateral.
• Provided positive first impressions to welcome existing, new and potential customers.
• Answered customer questions regarding sizing, accessories and proper care for merchandise.
• Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.