Gael Sandra Francois
Manville,RI
Summary
Healthcare professional with comprehensive background in case management coordination. Skilled in coordinating and streamlining client services to achieve optimal outcomes, with keen focus on team collaboration and adaptability. Known for reliability and results-oriented approach, leveraging critical thinking and organizational skills to meet changing needs.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
13
13
years of professional experience
Work History
Case Manager Coordinator
South Shore Support Services
03.2021 - Current
- Conducted thorough assessments of client needs, strengths, and risks to inform appropriate interventions and support services.
- Assisted caseworkers with regular visits to homes and schools to evaluate child safety and quality of care.
- Established strong community partnerships to broaden available resources for clients and their families.
- Streamlined communication between clients, caregivers, and service providers to ensure timely access to resources.
- Ensured compliance with federal, state, and agency regulations through meticulous record-keeping practices.
Residential Counselor
BAMSI
04.2018 - Current
- Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
- Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.
- Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
- Monitored and documented client progress toward meeting goals and objectives.
Professional Actor
Screen Actors Guild-American Federation of Television and Radio Artists
10.2015 - Current
- Express ideas and portray characters in theater, film, television, and other performing arts media
- Starred in commercials with Hasbro
- Co-starred in Apple tv show "Defending Jacob" (with Chris Evans and Michelle Dockery)
- I also have experience as a Stand in
Mental Health Worker
Road to Responsibility
01.2019 - 05.2021
- While working at Road to responsibility, I was able to helping patients work through issues such as depression, anger management, suicidal thoughts, parenting, aging, relationship problems, stress, addiction and self-image
- I also aided with toileting, showers, feeding and deescalation techniques that I was trained in
- Promoted a positive therapeutic environment through clear communication and consistent reinforcement of established boundaries within treatment settings.
- Monitored patient progress through regular assessments and documentation, ensuring accurate tracking of treatment effectiveness.
Mental Health Counselor
Kindred Rehab Care
05.2012 - 12.2014
- Assisting patients with daily tasks such as eating, bathing, and getting dressed
- Ensuring that patients follow treatment plans and take the necessary medication
- Prepared to intervene in crisis situations, and may need to restrain patients who may become physically violent
- Observe patient behavior and keep meticulous records, reporting any changes in behavior or health to medical staff
Cashier/Customer Service
Dunkin' Donuts
05.2012 - 12.2014
- Responsible for delivering great and friendly guest experiences
- Efficient in handling money and counting registers
- Multitasking and works well under pressure
Customer Service Representative
Integral Resources, Inc
04.2013 - 05.2014
- Keep records of all conversations in our call center database in a comprehensible way
- Strong phone and verbal communication skills along with active listening
- In charge of answering customer calls, listening to their concerns and solving problems
- Was able to be introduced to cold calls as well, I was very comfortable in working with cold calls and scripted conversation
Education
Master of Social Work -
Boston University
Boston, MA05-2027
Bachelor's degree - Psychology
Bridgewater State University
Bridgewater, MA08.2017
Skills
- Behavioral Health
- Program Development
- Case Management
- Social Listening
- Mental Health Counseling
- Customer service
- Home visits
- Documentation And Reporting
- Treatment Planning
- Documentation proficiency
- Multitasking Abilities
- Organizational Skills
- Effective Communication
- Positive Attitude
Personal Information
Willing To Relocate: Anywhere
Languages
Haititan Creole
Professional Working
Timeline
Case Manager Coordinator
South Shore Support Services
03.2021 - Current
Mental Health Worker
Road to Responsibility
01.2019 - 05.2021
Residential Counselor
BAMSI
04.2018 - Current
Professional Actor
Screen Actors Guild-American Federation of Television and Radio Artists
10.2015 - Current
Customer Service Representative
Integral Resources, Inc
04.2013 - 05.2014
Mental Health Counselor
Kindred Rehab Care
05.2012 - 12.2014
Cashier/Customer Service
Dunkin' Donuts
05.2012 - 12.2014
Bachelor's degree - Psychology
Bridgewater State University
Master of Social Work -
Boston University
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