Gael Christine Chester

Evolutions Healthcare Systems, Inc.

New Port Richey , FL

06.2006 - Current

Maintained detailed records of customer interactions, transactions and comments for future reference.
Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Identified areas of improvement in customer service processes and suggested changes accordingly.
Developed strong relationships with customers by providing personalized assistance and support.
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Answered inbound calls, chats and emails to facilitate customer service.
Ensured compliance with all relevant rules and regulations governing data entry activities.
Collaborated with other departments to resolve issues regarding incorrect data entries.
Reviewed existing information for accuracy and made necessary corrections.
Performed data entry from paper documents, emails, and other sources into computer systems.
Operated various office equipment such as scanners, printers. when required.
Scanned documents into appropriate databases for storage purposes.
Assisted colleagues with resolving any issues related to data entry operations.
Followed up on pending tasks until completion.

Summary