Reviewed documentation and identified financial discrepancies where applicable.
Streamlined month-end close process, reducing time spent on manual tasks and improving data accuracy.
Monitored budget and revenue trends, compiling reports for company leadership to inform decision-making.
Patient Access Representative
Jamaica Hospital
04.2021 - 01.2025
Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
Medication Technician
Service For The Underserved
06.2018 - 11.2021
Monitored medication storage area to maintain medication security and control.
Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
Balanced the needs of multiple patients simultaneously while maintaining accuracy in medication preparation and distribution, contributing to overall patient satisfaction.