Gaelle Kayla Dorville

Compassionate customer service nursing professional with extensive clinical and field experience across multiple humanitarian and office settings. Skilled at conducting quality assurance, identifying client concerns, initiating care, and evaluating care outcomes. Adept at identifying opportunities to improve customer service, offering appropriate solutions, and other personal account management services to improve outcomes. Articulate communicator, able to explain complex account error and procedures to a wide range of audiences. Talent for cultivating and maintaining long-lasting relationships with client, their families, providers, community partners, and account stakeholders at all levels.

• Teleperformance, Fort Lauderdale, FL, Customer Service Representative, 01/01/23, 12/31/23, Executed a diverse range of tasks, such as documenting necessary account information and handling payments, performing initial account demographics, and acquiring essential information., Led staff members and delivered comprehensive guidance/support for efficient customer care delivery., Communicated with other coworkers, departments, and partnering companies to complete a given assignment or goal., Delivered quality customer service to customers and performed a wide spectrum of duties, including closing accounts and data collection., Co-created and reviewed protocols aimed at alleviating customer issues., Delivered expert-level insights as a customer service representative; addressed issues promptly and facilitated executive decision-making.
• subway , Humble, TX, Cashier, 01/01/19, 12/31/21, Delivered quality customer service to clients and performed a wide spectrum of duties, including maintaining a balanced cash drawer., Performed regular education to customers about products and promotions., Assisted customers with purchasing products., Provided outcome-based care to every customer.
• walmart , Humble, TX, 01/01/18, 12/31/19, Attained an opportunity to be exposed to management position and learned about managing other staff members., Mentored four different orientees during their on-the-job training., Educated the staff members on the correct customer service interventions., Communicated the orientees' progress to the manager., Outperformed within a fast-paced environment., Maintained weekly quota.
• Fedex grounds , Cypress,Tx. 09/15/25- 04/10-26 Delivered excellent partnership and hospitality while working and performing hard task.