Gaelle Singer
Margate,USA
Summary
Experienced Office Receptionist offering excellent customer service, communication and administrative skills. Skilled in scheduling appointments, data entry and database maintenance. Responsible for reviewing customer policies daily to ensure they meet legal and state specific requirements.
Overview
8
8
years of professional experience
Work History
Banker/Personal Financial Specialist
Georgia's Own Credit Union
11.2019 - 04.2023
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Supported sales team members to drive growth and development.
- Conferred with customers by telephone or in person to provide information about products or services .
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Collected deposits or payments and arranged for billing.
- Processed Personal , Auto , Home Equity loan, Credit cards.
- Sold Gap insurance, Warranty , Member Protection Plus.
- Opened Personal and Business accounts for customers.
Account Associate
State Farm
05.2017 - 12.2018
- Accepted payments, making changes to the accounts, explain coverages.
- Established customer relationships and follow up with customers, as needed.
- Identify customer needs, market appropriate products and services.
- Develop leads, work existing leads, schedule appointments. Called on policyholders to deliver and explain policy, to analyze insurance program and suggest additions or changes. Organized paperwork.
- Educated customers about insurance options.
- Filed claims for customers, called customers to collect balances.
- Assisted customers with their questions, payments, and concerns.
- Received payments, handle cash, checks, and credit cards , billing department , sales,marketing,translating from English to Creole/.
- Prepare quotes for potential customers and take manual and electronic payments.
Customer Service Representative
VXI Global
08.2015 - 03.2017
- Answering representative's questions, guiding them through difficult calls or issue, diffusing angry customers, or handling issues that cannot be fielded by representatives.
- Leading team meetings, asking questions to better understand the calls representatives are receiving, educating and coach workers regarding processes and practices, and explain expectations to employees.
- Assisting other management team members in identifying trends and establishing call center goals.
- Ensuring staff members are achieving desired service levels and taking corrective action, as needed.
- Authorizing replacements or refunds.
- Maintain timekeeping and personnel records.
- Pass on information from upper management to employees and vice versa
Education
High School -
Stamford High School
Skills
- MS Office
- Leadership
- Planning Skills
- Management Skills
- Customer Service
- Report Creation
- Attention to detail
- Teamwork
- Time management
- Communication
- Problem-solving
- De-escalation techniques
- CRM Software
- POS System and ordering platform
- Zendesk
Languages
- Haitian Creole
- English
Timeline
Banker/Personal Financial Specialist
Georgia's Own Credit Union
11.2019 - 04.2023
Account Associate
State Farm
05.2017 - 12.2018
Customer Service Representative
VXI Global
08.2015 - 03.2017
High School -
Stamford High School
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