GAELLE VOLCAN
Springfield Gardens,NY
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining the highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
3
3
years of post-secondary education
4
4
years of professional experience
Work History
Medical Assistant
PanCare Medical
Jamaica, USA
03.2025 - Current
- Collected patient vitals and medical histories, administered injections to support patient care
- Assisted physicians with exams, including pap smears and vaccinations
- Utilized electronic medical records system to update patient information and manage scheduling for efficient patient flow
- Maintained clean and sterile exam rooms to ensure safety and compliance with health standards
- Verified insurance, collected copays, and made follow-up patient calls
- Prepared and labeled lab specimens and requisition forms
- Performed eye exams and completed DOT and immigration physical forms
- Administered medications and conducted basic laboratory tests.
- Educated patients on treatment plans and follow-up care instructions.
- Processed insurance claims and verified patient coverage information.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Ordered medical supplies, updated inventory logs, and ensured exam rooms were stocked.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Changed dressings on wounds to prevent infection and check for healing.
- Positioned patients properly during examination or treatment for comfort and safety.
Security Officer
A&H Security
Bronx, USA
10.2024 - Current
- Monitored premises to ensure safety and security for clients and visitors.
- Responded promptly to alarms and emergency situations.
- Documented emergencies and suspicious activity to inform appropriate personnel.
- Collaborated with local law enforcement during incidents or investigations.
- Prepared detailed reports on daily activities and unusual occurrences.
- Maintained accurate logs of all security related activities.
- Trained new staff on security policies and emergency response procedures.
- Completed training in CPR and Narcan administration for emergency responses.
- Welcomed staff, guests, vendors, and contractors at facility entrance to establish a secure and friendly environment.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Verified visitor identification before granting access to the facility. prior to granting entry into the building.
- Welcomed staff, guests, vendors, and contractors at facility entrance to create a friendly atmosphere. upon arrival at the facility entrance.
- Operated communication systems between officers stationed throughout the facility.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Investigated reported thefts and vandalism incidents to enhance security protocols. of reported theft or vandalism incidents to enhance security measures and prevent future occurrences.
Security Officer
Arrow security
Jamaica, Ny
10.2022 - 08.2024
- Supervised daily shelter operations, enhancing safety, structure, and compliance adherence.
- Monitored premises to ensure safety and security for clients and visitors.
- Conducted regular patrols to identify and address potential security risks.
- Documented incidents, facilitating accurate reporting and effective communication.
- Led staff and supported residents through crisis intervention and conflict resolution
- Monitored premises, safeguarding clients and visitors through proactive security measures.
- Documented incidents and ensured accurate reporting and communication
- Responded to alarms and emergency situations with urgency to ensure safety.
Education
High School Diploma -
The Green School for Environmental Careers
Brooklyn, NY 09.2009 - 06.2012
Medical Assistant Certification - Medical Assistant
Allen School of Health Sciences
Jamaica, NY 09.2024 - 06.2025
Skills
- Clinical laboratory skills
- Medication administration
- Lab specimen handling
- Diagnostic testing proficiency
- MEDICAL TERMINOLOGY KNOWLEDGE
- BASIC LIFE SUPPORT
- Patient billing coordination
- Patient scheduling
- Healthcare documentation
- Fast data entry
- Meticulous record-keeping
- Efficient task prioritization
- Stress management techniques
- Collaborative healthcare approach
- Diverse patient engagement
- Patient-centered care
- Effective patient communication
- Conflict resolution
- Venipuncture and phlebotomy
- Clinical documentation
- Professionalism and ethics
- Compassionate
- Analytical decision-making skills
- Professional bedside manner
- Clinical situational responsiveness
- Patient triage
- Critical thinking in healthcare
- PROBLEM SOLVING
- STOCKING SUPPLIES
- TEAM COLLABORATION
- ATTENTION TO DETAIL
- Phlebotomy
- EHR management
- Comprehensive care coordination
- Medical terminology
Timeline
Medical Assistant
PanCare Medical
03.2025 - Current
Security Officer
A&H Security
10.2024 - Current
Medical Assistant Certification - Medical Assistant
Allen School of Health Sciences
09.2024 - 06.2025
Security Officer
Arrow security
10.2022 - 08.2024
High School Diploma -
The Green School for Environmental Careers
09.2009 - 06.2012