Gael Sandra Francois
Braintree,MA
Summary
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Knowledgeable Case Manager experienced in coordinating care for disabled and elderly individuals. Proactive and resourceful with strong knowledge of community resources. Strong communicator with passion for helping others.
Overview
12
12
years of professional experience
Work History
Case Manager Coordinator
South Shore Support Services
03.2021 - Current
- Conducted thorough assessments of client needs, strengths, and risks to inform appropriate interventions and support services.
- Assisted caseworkers with regular visits to homes and schools to evaluate child safety and quality of care.
- Mentored new case managers, sharing valuable insights from years of hands-on experience in the field.
- Established strong community partnerships to broaden available resources for clients and their families.
Residential Counselor
BAMSI
01.2012 - Current
- Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
- Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.
- Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
- Developed strong rapport with residents through empathetic listening and compassionate communication strategies.
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.
Mental Health Counselor
Road To Responsibility
01.2019 - 04.2022
- Maintained detailed documentation of clinical notes, tracking patient progress throughout the course of treatment.
- Presented case history material to review and discuss with other staff members.
- Consulted with and trained highly skilled mental health and medical staff.
- Improved patient treatment outcomes by conducting thorough assessments and developing customized treatment plans.
- Developed individualized goal-setting tools to empower patients in taking ownership of their progress towards improved mental health.
Cashier
CVS Pharmacy
09.2014 - 01.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Customer Service Representative
Integral Resources Inc.
04.2013 - 05.2014
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Bachelor of Science - Psychology
Bridgewater State University
Bridgewater, MA05.2017
Skills
- Resource referrals
- Client Advocacy
- Interviewing
- Ethical Practice
- Home visits
- Positive Attitude
- Problem-Solving
- Direct Patient Care
- Decision-Making
- Patient support
- Case Planning
- Data Entry and Analysis
- Patient Assessment
- Email and Telephone Etiquette
- Certified in CPR/AED
- Client meetings
Languages
Haitian Creole
Professional Working
Timeline
Case Manager Coordinator
South Shore Support Services
03.2021 - Current
Mental Health Counselor
Road To Responsibility
01.2019 - 04.2022
Cashier
CVS Pharmacy
09.2014 - 01.2016
Customer Service Representative
Integral Resources Inc.
04.2013 - 05.2014
Residential Counselor
BAMSI
01.2012 - Current
Bachelor of Science - Psychology
Bridgewater State University
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