Summary
Overview
Work History
Education
Skills
Personal Information
Awards
Volunteer Experience
Timeline
Generic
G'aelyn Buchanan

G'aelyn Buchanan

Las Vegas

Summary

Highly organized candidate experienced in providing quality customer service and support to students and faculty. Proven ability to collaborate effectively with staff, faculty, and students to create successful living and learning experiences. Experienced in developing and delivering educational and social programs, enforcing safety codes, and mediating conflicts. Dedicated individual eager to provide support for students and facilitate a safe, secure, and inclusive living environment. Possesses strong interpersonal and problem-solving skills, as well as the ability to keep a cool head in stressful situations. Proven track record of resolving student conflicts and maintaining a positive relationship with peers, faculty, and staff. Skilled in organizing events and activities that promote student and community engagement. Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments. Reliable worker with excellent communication, time management, and computer skills. A driven and detail-oriented individual with a desire to use analytical and problem-solving skills to meet goals. Motivated student with excellent communication and interpersonal skills looking to gain valuable experience in a professional setting. Passionate and responsible Resident Assistant with proficiency in empowering individual self-sufficiency. Attentive care professional focusing on individuals' unique needs and comforts. Empathetic cultivator of safe and nurturing environment for building meaningful relationships with residents and families.

Overview

4
4
years of professional experience

Work History

STUDENT RESIDENT ASSISTANT

Housing & Residential Life
08.2023 - Current
  • Implemented effective marketing strategies to promote upcoming events within the residence hall
  • Organized monthly social events which promoted community building among residents
  • Incorporated creative approaches to engage students in activities such as movie nights, game tournaments, and group outings
  • Developed strong interpersonal communication skills while working with diverse populations of students
  • Demonstrated excellent problem-solving abilities when responding to student inquiries and resolving conflicts
  • Collaborated with other Resident Assistants to coordinate programs that addressed academic success, cultural awareness, health and wellness initiatives
  • Served as a positive role model for younger students by displaying professional behavior in all interactions
  • Provided guidance and support to first-year students by facilitating dorm meetings and answering questions about college life
  • Developed a deep understanding of university policies pertaining to housing regulations and disciplinary procedures
  • Maintained a safe living environment for all residents through regular rounds of the building and enforcing university policies
  • Participated in training sessions focused on topics such as crisis management, mental health awareness, diversity education
  • Demonstrated leadership abilities through active participation in community and campus organizations.

FRONT DESK ASSISTANT

Housing & Residential Life
08.2023 - Current
  • Issued visitor badges after verifying identity of individuals entering facility
  • Ensured compliance with company policies and procedures while carrying out job duties
  • Responded to inquiries from customers regarding products and services offered by the organization
  • Resolved conflicts between visitors and customers in a courteous manner
  • Greeted and welcomed guests in a friendly and professional manner, providing prompt service
  • Operated multi-line telephone system to answer incoming calls, transfer callers to appropriate personnel, or take messages as needed
  • Managed daily paperwork including filing documents, entering data into databases, and preparing reports
  • Performed data entry tasks into computerized systems accurately and efficiently
  • Followed up with guests regarding any unresolved issues or complaints
  • Participated in staff meetings to discuss ways of improving customer service experience
  • Provided excellent customer service to all visitors by answering questions and resolving issues promptly.

STUDENT WORKER

UNLV Continuing Education
09.2022 - 09.2023
  • Maintained front office by answering phones and greeting students and visitors
  • Helped individuals with technology-related inquiries and troubleshooting
  • Maintained confidential records while ensuring accuracy of all documents processed
  • Organized institutional data for retention purposes
  • Received, sorted and distributed incoming or outgoing mail throughout facility campus
  • Trained new employees on company policies and procedures related to job duties
  • Assisted with the development of departmental budgeting strategies by researching cost-effective solutions for supplies and services needed
  • Displayed proficiency in Microsoft Office applications including Word, Excel, PowerPoint, Access, Outlook
  • Gained experience in data entry by accurately entering information into databases and spreadsheets
  • Proficiently operated office equipment such as computers, copiers, scanners, and fax machines
  • Handled customer inquiries via email or phone in a polite and timely manner
  • Performed general administrative functions such as filing paperwork, answering phones, taking messages.

CASHIER TEAM LEAD

El Pollo Loco
06.2021 - 07.2023
  • Balanced cash drawer and performed daily audit procedures
  • Delivered quick, professional, and friendly check-out experience to customers
  • Identified opportunities to improve store operations while maintaining high levels of accuracy and efficiency
  • Complied with all local, state and federal food safety laws
  • Resolved customer issues promptly by communicating effectively with customers to identify needs and solutions
  • Maintained cleanliness of checkout area by sweeping floors, wiping down counters, emptying trash receptacles
  • Assisted management in setting sales goals for the team members and monitored progress towards those goals
  • Served as a role model for other employees by demonstrating professionalism at all times
  • Demonstrated ability to lead and motivate a team of cashiers
  • Developed strong customer service skills, with experience in resolving customer complaints efficiently and professionally
  • Performed daily maintenance tasks such as counting the cash drawer, balancing receipts, and restocking supplies.

ICE CREAM SCOOPER

Baskin Robbins
03.2020 - 07.2022
  • Managed inventory levels and communicated supply needs promptly
  • Demonstrated proficiency in scooping a variety of ice cream flavors with precision and accuracy
  • Greeted customers in a friendly manner and provided excellent customer service
  • Operated cash registers to process customer transactions accurately and efficiently
  • Adhered to all health department regulations regarding food safety procedures
  • Trained new employees on store policies and processes related to the job role
  • Achieved top sales performance by recommending additional items to customers
  • Utilized excellent communication skills to build relationships with customers
  • Maintained high standards of customer service during high-volume, fast-paced operations
  • Restocked shelves with fresh merchandise on a regular basis
  • Provided friendly, courteous service that exceeded customer expectations
  • Performed daily cleaning tasks, such as mopping floors, washing dishes, and sanitizing equipment
  • Followed established protocols for handling complaints from customers.

Education

Bachelor of Science - Health Administration

University of Nevada - Las Vegas
Las Vegas, NV
05.2026

Skills

  • Enforcing Safety Protocols
  • Activity Planning
  • Resident Support
  • Time Management
  • Public Speaking
  • Maintenance Requests
  • Emotional Support
  • Mental health awareness
  • Multicultural Competence
  • Crisis Management
  • Academic Support
  • Supportive
  • Student leadership
  • Student Engagement
  • Administrative Support

Personal Information

Title: Student Resident Assistant

Awards

The National Society of Leadership and Success

Outstanding Academic Achievement

Volunteer Experience

VOLUNTEER, Las Vegas, Nevada, St Jude's Ranch, 09/2023, 09/2023, Painted the buildings, Sorted out items and gifts they received

Salvation Army

Donating Clothes

Animal Shelters

Timeline

STUDENT RESIDENT ASSISTANT

Housing & Residential Life
08.2023 - Current

FRONT DESK ASSISTANT

Housing & Residential Life
08.2023 - Current

STUDENT WORKER

UNLV Continuing Education
09.2022 - 09.2023

CASHIER TEAM LEAD

El Pollo Loco
06.2021 - 07.2023

ICE CREAM SCOOPER

Baskin Robbins
03.2020 - 07.2022

Bachelor of Science - Health Administration

University of Nevada - Las Vegas
G'aelyn Buchanan