Gaetano Vaccaro
Whitestone,NY
Summary
Service-oriented Leader focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Knowledgeable with food wholesale and retail with over 25 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
23
23
years of professional experience
Work History
Co. General Manager
Smith & Wollensky
New York, NY
06.2020 - 03.2024
- Worked under the Quality Branded Restaurant Group Umbrella.
- Opened Quality Italian General Manager- 20313 to 2016
- General Manager at Maloney & Porcelli 2016 to 2020
- Re branded and re opened Quality Bistro post pandemic to bring it back up to speed. April 2020 to June 2020
- Finished my 10 year tenure with the group in Feb 2024
- Developed and implemented strategies to enhance customer satisfaction and loyalty.
- Created and maintained an efficient scheduling system for staff.
- Monitored daily operations, including sales, labor costs, inventory levels, and cash flow.
- Recruited, hired, trained, and supervised new personnel.
- Ensured compliance with company policies and procedures.
- Assisted in the development of operational plans to maximize profitability.
- Resolved customer complaints in a professional manner.
- Oversaw ordering of supplies on a timely basis to ensure adequate stock is available at all times.
- Negotiated contracts with vendors to obtain the best price for materials needed by the business.
- Evaluated employee performance against established standards and provided feedback as needed.
- Provided leadership in developing team-oriented cultures within the organization.
- Facilitated communication between corporate offices and store locations.
- Analyzed current market conditions to determine pricing strategies for products and services offered.
- Collaborated with other managers to develop promotional initiatives that increased sales volume.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Administered employee discipline through verbal and written warnings.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Designed sales and service strategies to improve revenue and retention.
- Developed service and sales strategies to improve retention and revenue.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
Owner and President
Five Oceans Seafood Co.
Long Island City, NY
02.2001 - 11.2012
- Ensured compliance with safety regulations while handling hazardous materials.
- Developed strategies to improve efficiency of delivery operations.
- Prepared documents such as bills of lading, invoices, or packing slips.
- Consulted with suppliers regarding product availability and pricing updates.
- Executed new sales strategies and techniques with clients, improving revenue $[Amount].
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Kept accurate logs of all deliveries and trips.
- Resolved customers' complaints regarding products or services.
- Contacted customers prior to delivery to coordinate delivery times.
- Obtained receipts or signatures for delivered goods, collecting payment for services when required.
- Recorded deliveries and daily sales transactions.
- Forged and cultivated strong relationships with customers within fast-paced and constantly moving environment.
- Informed regular customers of new products or services and price changes.
- Exclusive Importer of Chi Chi Brand Ecuador Shrimp. Leading me to travel to Ecuador numerous occasions and negotiate contracts with shrimp farmers and packers and importing 2 containers a month.
Education
Bachelor of Arts - International Business
Iona University
New Rochelle, NY06-1997
Skills
- Organizational Development
- Operations Management
- Branding
- Customer Relationship Management
- P&L Management
- Supply Chain Management
- Contract Negotiations
- Staff Supervision
- Account Management
- Vendor Sourcing
- Operations Oversight
- Program Administration
- Service Quality Improvement
- Distribution Management
- Customer Retention
- Quality Management
- Sales
- Product Analysis
- Vendor relationships
- Negotiation Skills
- Strategic Planning
- Team Player
- Leader
Affiliations
- Cooking
- Cycling
- Walking
- Home Gym Workout
Timeline
Co. General Manager
Smith & Wollensky
06.2020 - 03.2024
Owner and President
Five Oceans Seafood Co.
02.2001 - 11.2012
Bachelor of Arts - International Business
Iona University
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