Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Gaetjens Thelusma

Chicago,IL

Summary

Proven leader with a track record of enhancing operational efficiency at Novaworld Outsourcing Consulting and Training. Excelled in staff management and strategic planning, boosting team performance and customer satisfaction. Skilled in document management and verbal communication, adept at fostering professional growth and streamlining processes for peak operational excellence.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Administrator Coordinator

Mosctha
01.2023 - 06.2024
  • Maintained strict confidentiality while handling sensitive information pertaining to company operations or personnel matters.
  • Assisted in the development of marketing materials resulting in increased outreach efforts.
  • Developed training materials for new employees, facilitating a smooth onboarding experience.
  • Improved budgetary control by tracking expenses and generating financial reports for management review.
  • Supported department heads in goal setting activities which led to increased overall performance.
  • Increased efficiency by maintaining an up-to-date inventory of office supplies and equipment.

Assistant Manager of Operations

Novaworld Outsourcing Consulting and Training
07.2019 - 12.2022
  • Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
  • Taught employees how to collaborate on daily job tasks and achieve service targets.
  • Coordinated with General Manager in different operational issues and promotional activities.
  • Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
  • Boosted customer satisfaction by addressing inquiries promptly and resolving issues effectively.
  • Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.

Supervisor of Operations

Laminados Industrial
03.2018 - 09.2019
  • Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
  • Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
  • Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
  • Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
  • Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.

Assistant Engineer

BRANA S.A Part of the Heineken Company
07.2017 - 12.2017
  • Assisted in the development of technical specifications for engineering projects, ensuring accuracy and adherence to established guidelines.
  • Contributed to successful project completion by assisting with on-site inspections, testing, and quality control measures.
  • Assisted in development, design and execution of projects.
  • Interpreting Spanish to Haitian creole and English

Safety Inspector

Velas Hispaniola
10.2016 - 04.2017
  • Promoted a culture of safety awareness through ongoing communication and educational initiatives.
  • Identified areas for improvement during site walkthroughs, working closely with site supervisors to address any deficiencies immediately before they escalated into more significant issues.
  • Coordinated routine maintenance activities with facilities staff to ensure that all safety equipment remained in optimal working condition.
  • Streamlined record-keeping processes for incident reporting, improving data accuracy and retrieval times.
  • Enhanced workplace safety by conducting thorough inspections and identifying potential hazards.
  • Provided guidance to team members on best practices for hazard identification and risk mitigation strategies.
  • Investigated incidents and accidents, determining root causes to prevent future occurrences.

Education

Bachelor Degree - Industrial Engineering

PONTIFICIA UNIVERSIDAD CATOLICA MADRE Y MAESTRA
Santo Domingo, Dominican Republic
05.2020

Master - Logistics And Materials Management

Tech Universidad Tecnologica De Mexico
Mexico, ME
04.2020

Skills

  • Document Management
  • Meeting planning
  • Report Generation
  • Time Management
  • Leadership and supervision
  • Verbal Communication
  • Operations Management
  • Supply Inventory
  • Staff Management
  • Strategic Planning
  • Inventory Management
  • Project Management

Accomplishments

  • Collaborated with team of Number in the development of Project name.
  • Achieved Result by completing Task with accuracy and efficiency.
  • Documented and resolved Issue which led to Results.

Certification


THE L.E.A.D PROGRAM (Liderazgo Programa,Empoderamiento,

Accion y Democracia para los Jovenes).

(IES CEF. SANTO DOMINGO/Oct 2023)


THE DESIGN AND CONSTRUCTION OF

SOLAR OVENS AND PURIFIERS

SOLAR.

(INFOTEP /Sep 2023)

Languages

French
Full Professional
Spanish
Full Professional
English
Professional Working
Haitian creole
Native or Bilingual

Timeline

Administrator Coordinator

Mosctha
01.2023 - 06.2024

Assistant Manager of Operations

Novaworld Outsourcing Consulting and Training
07.2019 - 12.2022

Supervisor of Operations

Laminados Industrial
03.2018 - 09.2019

Assistant Engineer

BRANA S.A Part of the Heineken Company
07.2017 - 12.2017

Safety Inspector

Velas Hispaniola
10.2016 - 04.2017

Bachelor Degree - Industrial Engineering

PONTIFICIA UNIVERSIDAD CATOLICA MADRE Y MAESTRA

Master - Logistics And Materials Management

Tech Universidad Tecnologica De Mexico

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