Gafar RUFAI
Laurel,MD
Summary
An experienced Epic Ambulatory Analyst with an in-depth knowledge of varying clinical workflows. Highly motivated with a desire to take on new challenges. Strong work ethic, team player, multitasking, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Epic Ambulatory Application Analyst
Wellforce Health System
Lowell, MA
01.2022 - Current
- Co-managed full implementation of Agility Orthopedics and Mass ENT Associates Community Connect Clients
- Designed, built and configured within the Epic Care Ambulatory modules; developed and maintains system process documentation and outlines process steps using appropriate tools; identified and implemented requested changes to the system
- Designed and developed test scripts and materials for end-to-end workflow testing
- Worked on SmartForms, SmartSets, flowsheets & SmartTools builds
- Amended navigators for PT/OT adding requested standardized tests, adding close validation checks to different department profiles and other profile configuration
- Troubleshoots issues or system deficiencies and initiated escalation procedures with minimal supervision as required
- Provided recommendations for resolution of the problems found
- Actively participated in project, team, departmental and other meetings as required
- Reported status updates, accomplishments, task and any barriers to manager
- Participates in the on-call responsibilities in support of a 24hrs/7days-production systems environment; acts as the primary support contact for the application's end-users.
Epic Helpdesk Support Analyst
Matrix Global Services
Boston, MA
08.2021 - 12.2021
- Provided first level support of request tickets that come into the EMR queue including Break-Fixes, How-To questions, Security Access, and Enhancement requests
- Employing the use of ticketing system such as ServiceNow to lodge in issues, prioritize and resolve them, and route optimization tickets for higher level support
- Generating reports from Epic PEP signal data to fish out struggling physicians and mid-level providers in order to provide customized training to meet their needs
- Performed application troubleshooting and problem solving to identify issues and determine if they are Operational, Process, Technical, or System Optimization
- Use of other supporting software such as LogMeIn, and various phone systems to support end users.
EPIC Ambulatory / Beacon Credential Trainer
GW Medical Faculty Associates
Arlington, VA
02.2021 - 08.2021
- Managed classroom activities, attendance reporting and End User Proficiency Assessments for assigned Super Users and other end users
- Designed solid presentations incorporating the use of multi-media audience participation and hands-on learning
- Collaborated with principal trainer or team lead regarding the development of curriculum, training plans, teaching materials and tip sheets
- Made recommendations on training material as to what can be improved overall for end-users
- Assisted in resolving training and support issues during go-live; communicated and escalated various issues to ensure a swift resolution.
EPIC Clin Doc Credential Trainer
Community Hospital of the Monterey Peninsula
Monterey, CA
03.2020 - 02.2021
- Providing classroom trainings for nurses, ancillaries, therapists and nursing staffs
- Conducting classroom trainings for super users and nurse managers
- Assisting Principal trainer in preparing training materials and prepping patients in the playground
- Building tip sheets and Quick start guides for nurses and nursing staffs
- Proctoring training classes for other trainers in Orders and ClinDoc applications
- Providing post go live training for nurses and ancillary staffs
- Assisting providers in the personalization lab in different specialties including cardiologists, radiologists, pulmonary specialists and family medicine.
EPIC Clin Doc Credential Trainer
Greater Baltimore Medical Center
Towson, MD
01.2019 - 02.2020
- Assisted with curriculum validation, Tips and Tricks Guides preparation
- Provided and enhanced road map to strengthen training and Super User program going forward in support of upgrades and optimization changes
- Maintained attendance and availability of all training materials for participants
- Provided one-on-one training to end users as needed
- Followed up with end users to assess levels of understanding of training sessions
- Administered End-User Proficiency Assessments.
EPIC Orders Credential Trainer
University of Arkansas for Medical Sciences
Little Rock, AR
01.2018 - 12.2018
- Prepared and conducted classroom training for physicians and mid-level providers in Epic Inpatient Orders application
- Updated and maintained Epic Orders curriculum, coordinating the lesson plans and training environment
- Managed classroom activities, attendance reporting and End User Proficiency Assessments for assigned Super Users and End User
- Provided direct EPIC training to current and new personnel, residents, and physicians for implementation and to meet on-going training needs
- Made recommendations on training material as to what can be improved overall for end-users.
EPIC Ambulatory Credential Trainer
Wellmont Health System
Bristol, TN
04.2017 - 11.2017
- Managed classroom activities, attendance reporting and End User Proficiency Assessments for assigned Super Users and End User
- Review and maintenance of Parking Lot questions and escalating them to appropriate authorities as issues developed
- Conducted User Settings Lab for physicians, residents and other mid-level providers prior to Epic activation
- Review and test lesson plans and software for development and accuracy
- Made recommendations on training material as to what can be improved overall for end-users
- Communicated and escalated various issues to ensure a swift resolution.
Epic ATE Support
03.2012 - 12.2016
- Assisted Physicians in personalizing their Notes using SmartTools and Macros
- Educated and assisted the physicians on how to document encounters, manage their In-basket, orders, preference list and efficient use of their SmartSets
- Assisted nurses on how to manage their schedule folder, units and patient list
- Trained providers in all Phases of care: Pre-Op, Intra-Op, Post-Op & PACU
- Proactively troubleshoots workflow issues and reported any technical issue to the command center
- Assisted the clinician to manage their Meds and Orders by using Order Composer and preference list
- Educated and supported nurses on documenting on the Care plan and Patient Education Activities
- Assisted Sleep and respiratory technologists in navigating sleep study workflow in hyperspace
- Monitored and supported end users in resolving issues with navigation, troubleshooting, orders, patient plan care information, keyboard key combinations, efficient Epic Care system usage and other on-site issues
- Followed up on issues that required supervisory attention.
Medical Officer
Lagos State Health Service Commission
Lagos, Nigeria
01.2009 - 02.2012
- Clinical practice ranging from prescribing, administering treatment, therapy, medication, vaccination, and other specialized medical care to treat or prevent illness, diseases or injury
- Ordered, performed, and interpreted tests and analyzed records, reports, and examination information to diagnose patients’ conditions
- Monitored patients’ conditions and progress and reevaluated treatment as necessary
- Collected records and maintained patients’ information, such as medical history, reports and examination results.
Medical Officer (Internship)
Lagos University Teaching Hospital
Lagos, Nigeria
03.2007 - 12.2008
- Explained procedures and discussed test results or prescribed treatments to patients under supervision
- Monitored patients’ conditions and progress and reevaluated treatment as necessary
- Engaged in Clinical rotations / practice in all major clinical specialties under supervision
- Clinical practice in both ambulatory clinics and inpatient hospitals.
Education
MSc. - Health Informatics Administration
University of Maryland University College
Baltimore, MD12-2024
ASN - Nursing
International College of Health Sciences
Boynton Beach, FL01.2020
MB, BS - Medicine
College of Medicine of The University of Lagos
07.2005
Skills
- Full Life Cycle Implementations, Upgrades, & Conversions
- Epic Care Ambulatory, design, build and configuration
- SmartForms and Flowsheets
- Data courier mover
- End-user support, tickets triage and resolutions
- Management and leadership skills
- Effective communication and problem solving
- Multitasking and strong team player
Certification
- Epic Care Ambulatory
- Beacon Oncology
- Credentialed in Orders and Clin Doc Aplications
Other Technical Experience
- ServiceNow
- PowerMic Mobile
- Imprivata ID/ EPCS
- MS Office
- SharePoint
HealthCare Organizations
- Yale New Haven Health System
- Tufts Medical Center
- Atrium Health
- University of Maryland Medical System
- Melrose Wakefield Hospital
- Wellmont Health System
- Scripps Health
- UMass Memorial Health Care
- Greenville Health System
- University Hospitals
- MD Anderson Cancer Center
- City of Hope Cancer Center
References
References available upon request.
Timeline
Epic Ambulatory Application Analyst
Wellforce Health System
01.2022 - Current
Epic Helpdesk Support Analyst
Matrix Global Services
08.2021 - 12.2021
EPIC Ambulatory / Beacon Credential Trainer
GW Medical Faculty Associates
02.2021 - 08.2021
EPIC Clin Doc Credential Trainer
Community Hospital of the Monterey Peninsula
03.2020 - 02.2021
EPIC Clin Doc Credential Trainer
Greater Baltimore Medical Center
01.2019 - 02.2020
EPIC Orders Credential Trainer
University of Arkansas for Medical Sciences
01.2018 - 12.2018
EPIC Ambulatory Credential Trainer
Wellmont Health System
04.2017 - 11.2017
Epic ATE Support
03.2012 - 12.2016
Medical Officer
Lagos State Health Service Commission
01.2009 - 02.2012
Medical Officer (Internship)
Lagos University Teaching Hospital
03.2007 - 12.2008
MSc. - Health Informatics Administration
University of Maryland University College
ASN - Nursing
International College of Health Sciences
MB, BS - Medicine
College of Medicine of The University of Lagos
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