Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gaffany Johnson

Burlington,NC

Summary

Dynamic Transportation Dispatcher with a proven track record at Go Triangle Access, excelling in customer relations and crisis intervention. Skilled in schedule management and employee training, I effectively resolved issues while fostering strong relationships. My commitment to safety and efficiency ensures optimal service delivery in fast-paced environments. Valid NC CDL Class A driver’s license.

Overview

27
27
years of professional experience

Work History

Transportation Dispatcher

Go Triangle Access
Morrisville, NC
05.2015 - 07.2025
  • Checked that each scheduled route was appropriately covered by operators.
  • Scheduled and dispatched drivers to locations.
  • Inspected work output and processes to ensure adherence to standards and specifications.
  • Worked closely with customers to effectively resolve issues and complaints.
  • Built professional relationships with new customers and cultivated existing ones through active listening and intelligent open-ended questioning.
  • Informed other dispatchers and supervisors about vehicle breakdowns and provided updates on the completion of work orders on vehicles.
  • Handled incoming calls from a multi-line phone systems and emails from customers regarding issues.
  • Provided safety training and development services for new and existing operators.
  • Delivered exceptional customer service to individuals who contacted the company's call center for support and assistance.

Shuttle Driver

Moody's Consulting Services, LLC
Manassas, VA
05.2013 - 10.2014
  • Provided information about area attractions and facility amenities.
  • Planned routes and made proactive adjustments using GPS apps to account for traffic problems.
  • Accepted and processed fares.
  • Transported customers to and from their locations.
  • Maintained a clean and neat shuttle for passenger comfort.
  • Tracked time spent on assignments each day for productivity reporting.
  • Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors.

Transition Coordinator/ Operator

Durham Area Transit Authority
Durham, NC
11.2005 - 06.2011
  • Asked appropriate open-ended questions to discover individual needs and requirements.
  • Researched and located appropriate services for patients with disabilities.
  • Collaborated with the to provide effective transition planning.
  • Greeted customers and visitors in-person and via telephone calls.
  • Sorted, received and distributed mail correspondence between departments and personnel, including parcel packaging, preparation and efficient shipping.
  • Corresponded with clients through email, telephone or postal mail.
  • Performed all bus driving duties and passenger interaction with professionalism.
  • Maintained safe and timely route completions.
  • Transported passengers safely between destinations while following prescribed routes.
  • Assisted passengers with difficulties and/or disabilities in any manner needed.

Truck Driver

Waste Industries USA Inc.
Durham, NC
04.2000 - 02.2005
  • Managed supplier record tracking and data communications tasks while automating operations to enhance efficiency.
  • Safely loaded and unloaded according to size of load and content description.
  • Completed daily trip inspections to prevent malfunctions and delivery delays.
  • Answered customer questions regarding delivery promptly and accurately.
  • Attended and participated in all driver safety meetings.
  • Inspected the truck for defects and safe operating condition before, during and after trips.
  • Collaborated with team members to develop and implement best practices while exceeding organizational goals.
  • Adhered to safety requirements while ensuring cost-effective and safe handling of materials and equipment.

Correctional Officer

Polk Youth Institution
Butner, NC
08.1998 - 03.2000
  • Established healthy relationships and maintained professional boundaries with resident offenders in the institution.
  • Booked new inmates into facility and processed inmates for release.
  • Supervised and directed juvenile movement during various activities on and off campus.
  • Tracked inmates through head counts, visitor logs and scheduled activities.
  • Searched the building and grounds, living quarters and work areas for contraband.
  • Prepared, processed and maintained forms, reports, logs, records and activity journals.
  • Responded to inquiries from the public, other staff, inmates and visitors.
  • Completed intake paperwork, fingerprints and searches.
  • Conducted routine and emergency head counts.
  • Built solid relationships with staff and residents to help keep the institution safe and secure.
  • Directed the activities of inmate crews working on maintenance, operations, farming and construction projects.

Education

Bachelor of Science - N.C. Criminal Justice/ Juvenile

North Carolina Central University
Durham, NC
01.2015

Skills

  • Customer service
  • Call center environments
  • Leadership
  • Customer relations
  • Trucking dispatching
  • Telephone etiquette
  • Escalation of issues
  • Relationship building
  • Documentation and paperwork
  • Team collaboration
  • Employee training
  • Schedule management
  • Data entry
  • Defensive driver training
  • Fast learner
  • Valid NC CDL Class A driver's license
  • Correctional facility procedures knowledge
  • Criminal law knowledge
  • Dispatch
  • Relationship building and management
  • Emergency response
  • Crisis intervention training
  • Criminal law

Timeline

Transportation Dispatcher

Go Triangle Access
05.2015 - 07.2025

Shuttle Driver

Moody's Consulting Services, LLC
05.2013 - 10.2014

Transition Coordinator/ Operator

Durham Area Transit Authority
11.2005 - 06.2011

Truck Driver

Waste Industries USA Inc.
04.2000 - 02.2005

Correctional Officer

Polk Youth Institution
08.1998 - 03.2000

Bachelor of Science - N.C. Criminal Justice/ Juvenile

North Carolina Central University

Similar Profiles

CREATE PROFILE
Gaffany Johnson