Gaftynn Pauta

• CTO (Communicator’s Training Officer)

• Answer incoming emergency and non-emergency calls by telephone or radio

• Projects positive support of the department and Borough organizations at all times

• Prioritizes calls for service and determines appropriate personnel to respond

• Interview callers for details on complaints; relays pertinent information to officers and emergency personnel

• Provides information and assistance to the public

• Dispatches calls for service to available officers and emergency services personnel

• Maintains status and awareness of Police patrol units and monitors alarms

• Tracks the location and activity of all the officers on duty

• Perform inquiries and criminal history checks for officers through National Crime Information Center (NCIC) and Alaska Public Safety Information Network (APSIN)

• Types all emergency assistance calls into the computer aided dispatch (CAD) incident logs

• Inputs and updates information into the APSIN/NCIC computer system

• Contacts other law enforcement agencies and emergency services personnel for additional info and resources as needed and relays pertinent information regarding incidents

• Notify key Borough personnel of critical incidents

response

• Developed strong relationships with clients by providing consistent updates on shipment statuses and addressing concerns promptly.
• Streamlined communication between drivers, customers, and management for improved customer satisfaction.
• Mitigated potential conflicts between drivers or customers by acting as a liaison during high-pressure situations.
• Collaborated with warehouse staff to prioritize shipments based on urgency and importance.

• Optimized scheduling and appointment coordination, ensuring smooth daily operations for all team members.
• Demonstrated adaptability by quickly learning new software programs and office tools as required, continuously improving skill set.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Handled incoming calls professionally, routing callers appropriately or taking detailed messages when necessary.
• Phone switchboard (prioritize calls)
• Retrieves and distributes mail, timesheets
• Customer Service Coordinates and schedules travel arrangements
• Prepares and assembles reports
• Researches files to obtain requested information
• Scan and email itineraries/documents
• Completes hiring packets for new employees
• Screen Calls for admin
• Perform other duties assigned by admin

• Maintained confidentiality in handling sensitive information while performing administrative tasks.
• Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
• Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
• Expedited document processing with accurate data entry and timely filing.
• Phone switchboard (prioritize calls)
• Retrieves and distributes mail, timesheets
• Customer Service Coordinates and schedules travel arrangements
• Prepares and assembles reports
• Researches files to obtain requested information Scan and email itineraries/documents
• Completes hiring packets for new employees
• Sent out medical supplies to village clinics
• Complete supply orders for division
• Arranged travel for health aides
• Clinic booking/scheduling
• Assist with teleconference training
• Performed other duties assigned by supervisor

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Maintains customer service in accordance with established operating standards
• Weighed items as needed
• Redeem food stamps, coupons and accept checks according to check cashing policies
• Maintains housekeeping standards in and around check stand areas
• Bag groceries
• Stock and straighten merchandise and other duties assigned

• Optimized scheduling and appointment coordination, ensuring smooth daily operations for all team members.
• Demonstrated adaptability by quickly learning new software programs and office tools as required, continuously improving skill set.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Handled incoming calls professionally, routing callers appropriately or taking detailed messages when necessary.

• Assisted patients with daily living activities, promoting independence and dignity.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
• Enhanced patient satisfaction by providing compassionate and attentive care.