Dynamic and results-driven professional with expertise in workforce management, data analysis, and diagnostics. Proficient in SQL, Python, Power BI, and Tableau, with a proven ability to optimize processes, drive operational efficiency, and lead cross-functional global teams. Adept at leveraging technical tools to deliver actionable insights and support strategic decision-making.
Hi, I’m
GAGAN DEEP
Houston,Texas
Summary
Overview
11
years of professional experience
Work History
FoxconnHouston, TX
Debug Technician
08.2023 - Current
Job overview
- Conduct diagnostic tests on electronic systems to identify and resolve complex hardware and software issues
- Utilize advanced diagnostic tools to debug system failures while ensuring compliance with quality standards
- Collaborate with engineering teams to identify root causes and implement corrective measures
- Maintain comprehensive documentation of testing procedures and outcomes.
Hinduja Global Solution, GlobalGurgaon
Assistant Manager
03.2023 - 07.2023
Job overview
- Spearheaded workforce planning, scheduling, and capacity optimization strategies for global operations
- Analyzed performance metrics and historical data to optimize staffing levels and reduce operational costs
- Mentored and developed workforce management professionals, enhancing team capabilities
- Partnered with cross-functional teams to align workforce strategies with business goals.
Jones Lang LaSalle, JLL, Management Information Systems, MISGurgaon
Assistant Manager
06.2021 - 03.2023
Job overview
- Designed and managed databases, data warehouses, and interactive reporting systems for actionable insights
- Led ETL processes to improve data accuracy, system efficiency, and reliability
- Developed advanced dashboards using Power BI and Tableau, streamlining decision-making processes
- Identified and implemented automation opportunities, enhancing operational efficiency.
Teleperformance D.I.B.S, Management Information Systems, MISGurgaon
Assistant Manager
07.2019 - 06.2021
Job overview
- Created and implemented MIS solutions to drive operational and strategic business decisions
- Oversaw data analysis, reporting, and compliance for key projects
- Enhanced data integration and reporting capabilities by collaborating with cross-departmental teams.
Teleperformance D.I.B.SGurgaon
Mission Control Analyst
05.2018 - 07.2019
Job overview
- Monitored real-time performance metrics to ensure optimal workforce utilization
- Supported operations by analyzing trends and dynamically adjusting resources.
Concentrix, WFMGurgaon
Senior Representative
11.2015 - 05.2018
Job overview
- Forecasted staffing needs and developed efficient scheduling models to enhance productivity
- Analyzed KPIs and provided actionable insights to improve operational performance
- Collaborated with operations teams to implement workforce management best practices.
ConcentrixGurgaon
Customer Service Representative
01.2014 - 10.2015
Job overview
- Delivered exceptional customer service, efficiently resolving inquiries and maintaining performance metrics.
Education
Western Governors University (WGU)
Bachelor of Science from Data Analytics
2024
University Overview
Government Senior Secondary School, Himachal Pradesh
High School Diploma
2011
University Overview
Skills
- CORE SKILLS
- Technical Tools: SQL, Python, Power BI, Tableau, Microsoft Excel, PowerPoint, Access, NICE, IEX, CMS Avaya
- Key Competencies: Workforce Planning, Data Analysis, Forecasting, Rostering, Relational Databases, ETL Processes, Process Automation, PowerShell, Windows Server Administration
Timeline
Debug Technician
Foxconn
08.2023 - Current
Assistant Manager
Hinduja Global Solution, Global
03.2023 - 07.2023
Assistant Manager
Jones Lang LaSalle, JLL, Management Information Systems, MIS
06.2021 - 03.2023
Assistant Manager
Teleperformance D.I.B.S, Management Information Systems, MIS
07.2019 - 06.2021
Mission Control Analyst
Teleperformance D.I.B.S
05.2018 - 07.2019
Senior Representative
Concentrix, WFM
11.2015 - 05.2018
Customer Service Representative
Concentrix
01.2014 - 10.2015
Western Governors University (WGU)
Bachelor of Science from Data Analytics
Government Senior Secondary School, Himachal Pradesh
High School Diploma
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