Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Gagan Deepasha

Gagan Deepasha

Summary

I have a background in customer service and leadership across different industries. I started my career in my home country as an Advisor Executive in a BPO, where I handled customer calls and resolved issues efficiently. This experience honed my problem-solving skills and ability to communicate effectively under pressure.

After moving, I worked part-time as a Shift Leader at Chick-fil-A, where I gained hands-on leadership experience, managed daily operations, and ensured a smooth workflow in a fast-paced environment. Later, as a Team Leader at Dairy Queen, I further developed my ability to lead teams, train employees, and maintain high service standards.

Through these roles, I’ve built strong customer service, team management, and operational skills, shaping my ability to adapt and excel in dynamic work environments.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Team Leader

Dairy Queen Grill & Chill
Indianapolis
05.2024 - 03.2025
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.

Shift Leader

Chick-fil-A
Florence
03.2023 - 12.2023
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.

Executive Advisor

Fusion BPO
Mohali
04.2022 - 11.2022
  • Handled inbound and outbound customer calls, resolving inquiries efficiently.
  • Provided accurate information and troubleshooting assistance to customers.
  • Maintained a high level of professionalism and empathy in customer interactions.
  • Processed orders, refunds, and service requests as per company policies.
  • Documented customer interactions and resolutions in CRM systems.
  • Met or exceeded key performance indicators (KPIs) such as call handling time and customer satisfaction.
  • Collaborated with team members and supervisors to improve service quality.
  • Adhered to company guidelines, compliance policies, and service protocols.

Education

MBA - Accounting And Tax

Avila University
Kansas City, MO
06-2025

Diploma - Clinical Medical Assistant

San Francisco State University
San Francisco, CA
04-2024

Bachelor of Commerce - Accounting And Finance

Chandigarh Group of Colleges
Punjab, India
10-2022

Skills

  • Customer service
  • Team building
  • Conflict resolution
  • Accounting software
  • Financial analysis
  • Deadline management
  • Data analysis
  • Employee training
  • Cash handling
  • Budget management
  • Communication and listening
  • Team leadership
  • Data entry
  • Multitasking Abilities
  • Teamwork and collaboration
  • Onboarding, training, and development

Certification

  • Bookkeeping and Accounting
  • ServSafe Manager Certification
  • DQ Crew Onboarding

Timeline

Team Leader

Dairy Queen Grill & Chill
05.2024 - 03.2025

Shift Leader

Chick-fil-A
03.2023 - 12.2023

Executive Advisor

Fusion BPO
04.2022 - 11.2022

MBA - Accounting And Tax

Avila University

Diploma - Clinical Medical Assistant

San Francisco State University

Bachelor of Commerce - Accounting And Finance

Chandigarh Group of Colleges

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