Gagana Chavan

• Assist Wise’s Partnerships team to help them provide skilled onboarding support to customers of Wise Partners who utilize Wise's platform/API services.
• Ensuring to offer an excellent due diligence / KYC support and onboarding experience specialized attention for platform end-customers;
• Reviewing CDD/EDD documents, as well as communicating alongside various departments to guarantee an optimal speed for transfers;
• Identifying, gathering data to supporting and escalating product issues (bugs);
• Helping to improve existing processes by providing daily feedback to specialists or team lead (onboarding, tooling, training, mentoring);
• Working with other Due Diligence teams to expand PDD coverage to all necessary regions;
• Having a deep understanding of different platform building blocks, verification models, customer models, country risks and regulatory requirements across multiple geographies;
• Performing Due Diligence on existing, new and/or potential platform end-customers based on risk mitigation controls and certain trigger events;
• Providing guidance and responses to daily inquiries from peers, front-line and management regarding due diligence matters and case analysis, when appropriate;
• Assessing Risk level of referred profiles that may or may not meet the risk criteria expected from escalations, collaborating with appropriate stakeholders;
• Keeping up to date with updates and changes in Wise’s internal risk-based approach to KYC/CDD.

• Conducted reviews of new and existing clients KYC files and ensure it adheres with customer identification program (CIP).
• Verified all aspects of Client Identification Program (CIP) and necessary account opening documents are provided and in accordance with USA Patriot Act and Bank Secrecy Act (BSA) standards.
• Identified accurate risk rating for individual/non-individual accounts to highlight high risk jurisdictions, cash intensive/high risk businesses and Politically Exposed Persons (PEPs) or Relatives or Close Associates (RCAs)
• Performed end to end KYC by extracting information from external sources, reaching out to clients on outstanding requirements and promptly addressed client inquiries.
• Conducted Enhanced Due Diligence (EDD) research on onboarded persons against World Check Risk Screen. In the event of serious regulatory breaches, or where risk tolerances have been breached, ensure senior management are informed and that actions are taken quick decisions in initiating, maintaining or closing business relationship
• Collaborated with the Middle Office for placing accounts in non-trading, handling restrictions or reactivation of the accounts.
• Participated in regular meetings and contributed to process improvements by providing support to the team in the development and implementation of new systems.
• Collaborated with Compliance and Technology to optimize new due diligence software, focusing on digitization strategies. Created a customized tool that reduced the daily manual workload by 2 hours, resulting in 25% increase in productivity and efficiency.
• Managed the Email Manager for the team, ensuring the timely handling of client queries and maintenance of the team's mailbox for an enhanced client experience.
• Assist with data gathering for audit and or regulatory purposes.
• Oversaw the training and development of new team members in various lines of business.

The team was responsible for performing screening and monitoring of clients to identify risks, suspicious actions, and trends based on active alerts.

Transaction Monitoring (TM)

• Reviewed and investigated money laundering cases generated by the TM Solution.
• Perform detailed examination to analyze patterns, trends, and anomalies in transaction and customer data to detect and investigate suspicious activity.
• Utilize internet searches, third party service providers and internal systems to perform searches on subjects being investigated as part of Enhanced Due Diligence (EDD)
• Collaborated with the client facing teams to collect required legal documents and associated information to meet all regulatory and internal policies
• Reviewed alerts and cases, analyzed transactions for any possible financial suspicious activity, and drafted suspicious activity reports (SAR) to be filed and reported to FinCEN.
• Coordinate the receipt and responses of subpoenas or other Legal Notices

Negative News Screening (NNS)

• Monitored media reports to evaluate customer's Negative news, publicity quality and check if they pose any reputational risk to the organization.

OFAC Screening and Review

• Assisted in reviewing transactions captured by the OFAC screening solution.
• Conducted customer database scheduling and screening against periodic OFAC SDN updates to detect any matches for customers, transactions and messages.

FinCEN 314(a)

• Conducted customer and transaction screening against the FinCEN314(a) list received
• Reviewed possible matches and escalate the true matches to management

Other Projects

• Assisted Manger(s) in providing management reports summarizing and analyzing monthly monitoring results.
• Facilitated knowledge transfer, raised accesses, and performed supervisory quality checks for third-party consultants and new joiners.
• Been a Part of MS India Event’s Committee & Conducted Various Fun activities to motivate team’s spirit

• Proficiently maintaining SAP-CRM system, generating Monthly Performance Reports for insightful analysis of Sales and Marketing activities, and executing Annual Marketing Plans aligned with organizational goals.