Gagandeep Kaur

• Facilitated communication between patients and various departments and staff.
• Applied administrative knowledge and courtesy to explain procedures and services to patients.
• Verified insurance eligibility and coverage for patients.
• Provided excellent customer service to patients and medical staff.
• Answered incoming calls, scheduled appointments and filed medical records.
• Organized patient records and database to facilitate information storage and retrieval.
• Managed patient registration process, confirming data accuracy and completeness.
• Resolved billing inquiries and disputes in timely fashion.
• Handled customer service inquiries in person, via telephone.
• Used Software to schedule appointments.
• Helped address client complaints through timely corrective actions and appropriate referrals.
• Assisted patients in filling out check-in and payment paperwork.
• Reviewed and corrected claim errors to facilitate smooth processing.
• Compiled and maintained patient medical records to keep information complete and up-to-date.
• Resolved customer complaints using established follow-up procedures.
• Taught patients and families to use at-home medical equipment.
• Balanced deposits and credit card payments each day.
• Processed payments using cash and credit cards, maintaining accurate records of transactions.

• Assisted in organizing and overseeing assignments to drive operational excellence.
• Identified and communicated customer needs to supply chain capacity and quality teams.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Streamlined and monitored quality programs to alleviate overdue compliance activities.
• Trained new team members in cash register operation, stock procedures and customer services.
• Tracked company inventories, moved excess stock and arranged products to improve sales.
• Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
• Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
• Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
• Developed strategies to improve customer service and increase sales by 10% within 6 months.
• Coached and trained new staff members, providing guidance on department policies and procedures.

• made sure my teammates are doing their job and working efficiently.

• managed my teammates break and make sure everyone gets their break without interrupting the work flow

.• overlooked my teammates work to make sure the cash was handled correctly, the food was up to the food safety guideline and if the food was prepared correctly.

•handled any customer's complaints or any questions they had